Alhtan John Quinto

Alhtan John D. Quinto Blk 4 Lot 14 Calachuchi St., Inter Town Homes Subd. Tayabas, Quezon, Philippines 04301 (--Height: 178cm Weight: 78kgs Birthday: 12 JULY 1995 Skills I have a core set of skills that focuses on management and customer service. I have years of relevant experiences and training in the hospitality industry. I can adjust to new conditions and adapt to new learnings. I have been exposed to a wide array of cultures resulting in having professional practices in dealing with different types of customers. Experiences SEPTEMBER 18, 2023 – FEBRUARY 11, 2024 LEAN n FIT , Riyadh, Kingdom of Saudi Arabia • Initially Hired as Front of the House Supervisor ( FOH ) who ensured every customer receives hospitality with a smile, efficient service and accuracy of orders. Sells products utilising our product knowledge and upselling orders. • Taking care of daily, weekly and monthly subscription and ensuring clients that they will receive the orders as they please. • Ensuring guests that we will always provide the best quality of food and beverage and always to follow the food safety and precautions. • Provide a high quality standard of cleanliness throughout the restaurant SEPTEMBER 17, 2022 – SEPTEMBER 17, 2023 LOFT – CONCEPT STORE, Riyadh, Kingdom of Saudi Arabia • Actively works as Head Barista who supervised the daily operation of the coffee shop. Managing staff, handling food preparation task, ordering supplies, conducting basic office duties, welcoming customers, taking orders, providing exemplary customer service. Explaining the menu special menu for the day, accommodating the needs of the customer, scheduling and payroll, assisting with preparing beverages and handling customers complain • Up-sold additional menu items, beverages and desserts to increase restaurant profit. Took necessary steps to meet customers needs and effectively • Doing daily and weekly reports and inventory ensuring everything is available and ready to serve JUNE 2017 - JUNE 2021 MyLife Coffee, Riyadh, Kingdom of Saudi Arabia- Head Barista ● Initially hired as a waiter that is trained in taking orders, answering customer questions and using point of sale systems to ring up orders. I have been a strong suggestive seller that is in good physical shape to handle working longer shifts and with extensive knowledge of food sanitation and safety. ● Trained and promoted to Barista after just being employed for 10 months. Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively. Maintained a clean and professional appearance and dining area for guest satisfaction. Delivered excellent customer service and prompt food and beverage delivery 2 ● Promoted to a managerial position as a Head Barista in 2018. I am knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Made and served 50+ café beverages per day with speed, quality and consistency. FEBRUARY 2015 - FEBRUARY 2017 Ryu Cafe, Lucban, Quezon, Philippines - Barista ● Actively works as a Barista and exhibits high standards of service when engaging with guests and constantly investigates serv ice standards improvements through talking with guests and reading all related comments and follow up. Education 2012 - 2014 Computer Systems Technological College, Sariaya, Quezon, Philippines - Hotel and Restaurant Services Training Certificates ● Marriott Hotel Immersion Training in Front Office, Food and Beverage Services and Housekeeping ● NC II - Certificate in Housekeeping Services ● NC II - Certificate in Food and Beverage Services ● NC II - Certificate in Front Office Services ● NC II - Certificate in Bread and Pastry Services ● NC II - Certificate in Household Services ● NC II - Certificate in Cookery