Algrace Jean Algabre

Algrace Jean P. Algabre - •-• LinkedIn OBJECTIVE Organized and proactive General Virtual Assistant with a strong background in administrative support, time management, and customer service. Seeking to leverage my multitasking abilities and tech-savvy skills to enhance productivity and streamline operations for a dynamic team. CORE COMPETENCIES ● Administrative Support ● Time Management ● Client Management ● Data Entry and Management ● Customer Service ● Organization Skills ● Email and Calendar Management ● Attention to Detail ● Communication Skills TOOLS PROFICIENCY ● MS Office Suite (Excel, Doc, PPT) ● Google Suite ● Zoho CRM ● Canva ● Asana ● Slack ● Zoom ● Trello ● Salesforce EXPERIENCE A+ Academic Commissioner Valencia, Philippines (remote) Academic Virtual Assistant September 2023 - October 2024 ● ● ● ● ● Provided comprehensive research support, thesis writing, and case study analysis, delivering high-quality outputs and securing repeat clients. Provided tutoring services to a regular client, helping her achieve a 92% average and earning a “With Honor” award in Grade 11. Assisted students with their assignments, consistently helping them earn perfect scores (100%), boosting their confidence and academic performance. Helped a Master’s degree client with accounting tasks, including financial statements and calculations, contributing to higher grades and academic success. Maintained strong client relationships by providing exceptional service, achieving a high client return rate through accuracy and efficiency. Algrace Jean P. Algabre - •-• LinkedIn Awesome CX Davao, Philippines (remote) Customer Service Representative September 2021 - September 2022 ● ● ● Helped over 500 customers resolve issues with returns, refunds, and exchanges, consistently earning 5-star ratings for friendly and efficient service. Retained around 30% of clients who were considering canceling their memberships by addressing their concerns and providing tailored solutions. Improved delivery processes across multiple brands, reducing delivery issues by 20% through clear communication and quick problem-solving, resulting in a 95% customer satisfaction rate. EDUCATION CENTRAL MINDANAO UNIVERSITY Bachelor of Science in Agribusiness Management Cum Laude 2015 - 2019