ALGINA NICOLE
ROLLOQUE
Dedicated and adaptable professional with experience in customer service, communication, and
administrative support. Skilled in handling client inquiries, managing schedules, data entry, and creating
organized workflows. Proficient in digital tools such as Microsoft Office and Google Workspace. Eager to
contribute to the team by delivering excellent service, ensuring client satisfaction, and supporting business
operations efficiently.
EXPERIENCE
FREELANCE ESL TEACHER | NATIVE CAMP PTE. LTD.
141 Middle Road #05-06 GSM Building, Singapore
June 2022 - October 2025
Taught English as a Second Language (ESL) in a work-from-home (online) setup to
students of different ages and cultural backgrounds, focusing on fluency, grammar,
reading comprehension, and vocabulary development..
CUSTOMER ADVISOR I | CONCENTRIX CVG PHILIPPINES, INC.
Block 2 Lot 3, Trade Street, Pueblo de Oro, Cagayan de Oro City
November 2024 - July 2025
Handled inbound calls in the retail/e-commerce industry, assisting customers with
placing orders, tracking shipments, and processing returns/refunds while ensuring
satisfaction.
INTERN TEACHER | LUINAB ELEMENTARY SCHOOL
Luinab, Iligan City, Lanao del Norte, Philippines
October 2023 - December 2023 | February 2024 - April 2024
Taught various subjects, especially English, to elementary students in a classroom
setup during internship, managing whole-class instruction effectively. Developed
and implemented lesson plans aligned with Philippine curriculum standards.
CUSTOMER SERVICE REPRESENTATIVE | MINBITS CORPORATION
GTC Building, Tambo Highway, Iligan City, Lanao del Norte, Philippines
January 2021 - May 2022
Handled outbound calls to offer healthcare insurance, answer inquiries, and build
rapport with clients.
EDUCATION
MINDANAO STATE UNIVERSITY - ILIGAN INSTITUTE OF TECHNOLOGY
Andres Bonifacio Ave., Tibanga, Iligan City, Lanao del Norte, Philippines
Bachelor of Elementary Education in Language Education
Magna Cum Laude, Academic Excellence Awardee
August 2020 - July 2024
KEY SKILLS
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Knowledgeable in Google Suite (Slides, Docs, Sheets, Forms) and Canva
Attention to Detail & Accuracy
Time management, multitasking, and organizational skills
ExcellentCommunication skills
Team Collaboration & Adaptability
