Alfredo G. Solano Jr.
Email Address:-
Mobile number: -
Skype ID: alfredo.solano11
Home Address: #3 Pisces St. La Consolacion Village Brgy. Parang, Marikina City Philippines
Customer Service Representative/Account Resolution Specialist/Sales Agent
A determined and motivated individual with 5 years of experience working as customer service representative, account resolution specialist and sales agent. I am a highly passionate individual able to achieve goals by hard work and ability to work in team environments.
SKILLS
KNOWLEDGE-RELATED: Proficient and well-adept in developing content and delivering training modules and presentations. Knowledgeable in computer applications and software. Has the ability to analyze situations and information.
COMMUNICATION: Has excellent written and oral communication skills in English and the vernacular. Able to present information concisely and professionally. Deals with sensitive information in an appropriate manner.
TIME & WORK MANAGEMENT: Has strong commitment to delivering exemplary service and has team player mentality. Highly analytical and keen to details. Can work with minimum supervision and capable of multitasking.
INTERPERSONAL: Demonstrates enthusiasm and dedication and maintains effectiveness in varying environments and with different tasks, responsibilities and people. Seeks feedback and takes action to improve own performance.
LEADERSHIP: Help build strong teams within a business and ensure projects, initiatives or other work functions are performed successfully.
ADAPTABILITY: Open to any new challenge or changing situation, regardless of my background and skills, and refusing to place preconceived judgments on the challenge or presume it's something I can't handle, or won't like.
TYPING: Well-adept at quickly and accurately creating effective, easy-to-understand spreadsheets and PowerPoint presentations.
EDUCATION
BACHELOR OF SCIENCE IN SECONDARY EDUCATION
Philippine Normal University
2009 – 2010
Secondary Education
San Antonio National High School
2004 – 2008
WORK EXPERIENCE
WHOEASY.COM / REYA LLC
Home Based Customer Service Representative
2016 - 2018
LIZCOM LLC
Home Based Customer Support Manager
2016 - 2018
ELIZSTORE / LIZCOM LLC
Home Based Shopify Customer Support Professional
Jan 2016 - Apr 2016
RANKABOVEOTHERS.COM
Home Based Customer Service Representative / Virtual Assistant
2015 - 2016
THE RESULTS COMPANIES – SIRIUSXM SATELLITE RADIO
Customer Service Representative / Sales Agent / Retention
2014 – 2015
TELEPERFORMANCE PHILIPPINES – MCGRAW HILL HIGHER EDUCATION
Customer Service Representative / Technical Support Representative
2013 – 2014