Alfredo Jr. Saraos

Alfredo Saraos Jr. Education Central Mindanao University - Bachelor's Degree in Business Administration in Financial Mgt Work Experience Assistant Building Manager WAHO Administration Services September 2024 - July 2025 About me Experienced in financial management, operations, and smart maintenance, with a strong background as an Assistant Building Manager and expertise in AppFolio systems. Skilled in overseeing building operations, streamlining maintenance processes, and enhancing workflow efficiency. With a diverse background in customer service, accounting, and content moderation within the BPO industry, I bring a wellrounded approach to problem-solving and operational excellence. Passionate about creating seamless experiences for residents, vendors, and stakeholders while ensuring top-tier building management standards. Contact Me Administrative Assistant WAHO Administration Services September 2024 - May 2025 Smart Maintenance - Appfolio Concentrix August 2024 - December 2024 Content Moderator Concentrix June 13, 2021 -August 2024 Accounting Associate Sure-spot Distribution Corporation March 2021 - June 2021 Accounting Specialist San Andres General Merchandise July 2020 - March 2021 Customer Service Representative VXI Global BV Holdings PH September 2019 - July 2020 Customer Service Representative - IBEX Global Davao | AT&T RC1 July 2019 - September 2019 - Accounting Staff | Internship Davao City CMU Admin Building | January - April 2019 Duties and Responsibilities: Assistant Building Manager Responding to resident emails regarding move-in and move-out bookings, fob key purchases, pet registration, noise complaints, maintenance and repair requests. Managing contractor interfaces, maintenance schedules, repairs, and general building maintenance. Addressing various resident and contractor concerns. Administrative Assistant Handling move-in and move-out bookings and fob key purchases. Creating an employee operations manual. Conducting quote/invoice comparisons and analysis. Reviewing CCTV footage for all buildings. Attending weekly building manager meetings. Preparing financial forms. Booking graffiti removal services. Smart Maintenance - Appfolio Handled inbound calls from tenants, vendors, owners, and clients. Created and assigned work orders for maintenance requests. Monitored work order progress Content Moderator Reviewed and moderated social media content to ensure compliance with platform policies. Identified and flagged inappropriate, harmful, or offensive material. Ensured a safe and positive environment for platform users by upholding community guidelines. Accounting Associate/Specialist Managed accounts payable/receivable and processed supplier invoices. Performed bank reconciliations and monitored inventory records. Prepared financial statements, including income and balance sheets. Ensured accuracy in financial reporting and compliance with accounting standards. Customer Service Representative Assisted AT&T customers with ISM Service Voice and RC1 account billing inquiries. Resolved billing discrepancies and provided detailed account explanations. Processed payments and adjustments to ensure accurate billing. Delivered excellent customer service to maintain satisfaction and loyalty.