Alfred Matongo Agwata
DIANI, KENYA-
Linkedin
Profile
Experienced Test Analyst with a strong background in quality assurance, software testing, and product
management. Adept at ensuring the delivery of high-quality products and exceptional user experiences.
Collaborative and detail-oriented, with a proven track record of identifying and rectifying defects, streamlining
processes, and optimizing software performance. Proficient in manual and automated testing methodologies,
utilizing tools such as Selenium, JUnit, TestNG, and JIRA. Skilled in Agile methodologies, product management
principles, and strong analytical problem-solving. Dedicated to driving product quality, exceeding customer
expectations, and delivering results. Seeking challenging opportunities in QA Engineering, Testing, or Product
Management.
Languages
English
Kiswahili
Kisii
Skills
SQL
Python
Selenium
Mixpanel Analytics
Metabase
Databricks
Python
Figma
BrowserStack
Cypress
Zoiper
Mifos
Jenkins
Microsoft Office
FreshDesk
Javascript
Manual Testing
Test Automation
End User Support
Requirements Gathering
Training
Appium
Data Analysis & Visualization
Survey CTO
Google Workspace Applications
QA Touch
Github
Jira
Professional Experience
10/2022 – present
Diani, Kenya
Test Analyst
Komaza Forestry
QA Testing
Automation testing
Manual testing
Test case creation
Requirements gathering
End-user support
Issue troubleshooting
User guide creation
User training
Product usage analytics
Data analysis and visualization
Data governance
Knowledge management
Mobile testing
Web testing
Ideation and Prototyping
UX/UI Design
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12/2021 – 01/2023
Nairobi, Kenya
Senior QA Engineer
SkillCat Inc, USA
Product requirements review
Manual testing
Automated testing
Test case design
Defect reporting
Issue debugging
End-user support
Mobile testing
Web testing
Ideation and Prototyping
UX/UI Design
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04/2020 – 06/2021
Kisii, Kenya
Customer Service Officer
Watu Africa
Ensuring that clients are aware of our product offerings
Checking if the client has all required documents for loans processing
Doing a detailed KYC
Checking the client's CRB status
Recording client details on loan forms
Submitting client details & Asset details on Mifos
Issuance of Insurance Stickers
Issuance of number plates & logbooks
Processing of Insurance claims
Office administration
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04/2019 – 04/2020
Kisii, Kenya
Asset Finance Officer
Watu Africa
Attracting Clients to our Asset Finance products as well as maintaining the service
standards in serving our existing customers and expanding the customer base
Acting as the contact person at nominated sales point(s) for all incoming inquiries
from potential and existing clients regarding Asset Finance products
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Providing proactive, accurate, detailed, and comprehensive product presentation
in response to Client’s inquiry
Conducting pre-assessment of the Client’s financial position and offering the best
suitable product configuration
Accompanying client at all stages of the asset financing process from the moment
of inquiry to the finalizing of the deal
Ensuring that all sales and marketing activities operate cost-effectively,
consistently, and ethically
Ensuring proper and timely loan request processing, acquiring necessary
documentation, and ensuring asset proper release including tracking installation,
issuance of plates and asset insurance
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Education
01/2015 – 12/2018
Bondo, Kenya
Bsc. Actuarial Sciences with IT
Jaramogi Oginga Odinga University
GRADE : 2ND CLASS UPPER
12/2013 – 04/2014
Kisii, Kenya
IC3 (Internet and Core Computing Certifications)
St. Anne's College
Grade : Distinction
01/2010 – 12/2013
Kisii, Kenya
Kenya Certificate of Secondary Education (KCSE)
Kenyoro High School
Mean Grade : A-
Projects
08/2020 – 10/2020
Gravity Personal Finance App
A personal finance app built on Java to assist individuals budget and track and
manage their income and expenses.
See it here : https://t.co/RY5Fjioo9E
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References
Sam Ngoci, Senior Test Analyst, Komaza-, -
Bruce Areba, Manager, Denam Ltd-, -
Emmanuel Njoroge, QA Manager, SkillCat Inc - USA-,-
Certificates
ISTQB
Foundation Level
Awards
26/04/2021
Employee of the Month
Watu Africa
Exceptional customer service support
Highest NPS rate
Efficient first contact issue resolution rate
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