Alfred Joseph Juson

Professional customer service support via email, chat, or phone.

I've been working as a customer service support for more than 5 years now: 3 years as an email&chat and phone representative in a contact center and eCommerce remote customer support specializing in email&chat roles for various clients.  

These are the tools that I have knowledge and proficiency in utilizing throughout the years of my experience as a customer service representative:

*Shopify

Other apps within Shopify that we utilize

-Edit order by Cleverific

-Loop Returns

*Gorgias

*Zendesk

*ShipStation

*Google Docs/Spreadsheets

*Slack

*Microsoft Excel

*Reply Manager  

*Reamaze