Alfred James Sadueste

If you're looking for someone who can protect your 5-star reputation, increase bookings, and keep operations running smoothly, I can help.

I am a Guest Reservations & Short-Term Rental Support Specialist with over 15 years of experience in customer service and technical support, including 8 years dedicated to short and long term Airbnb property rentals. I expertly manage the entire guest journey, from pre-booking inquiries and upselling, to mid-stay support, issue resolution, and post-checkout follow-ups, ensuring seamless operations and consistent 5-star guest experiences.

Beyond short-term rental support, I am highly skilled in customer service and technical support operations, including billing and account management, order processing, escalations, reservations and booking management, lead generation, outbound sales, appointment setting, review moderation, administrative tasks, and back-office operations. I consistently implement company policies while maintaining a strong focus on 100% customer satisfaction.

I am experienced with platforms and tools such as Guesty, Hostaway, Breezeway, Salesforce, Zendesk, Freshdesk, Slack, Google Workspace, Google Drive, Google Meet, RingCentral, ClickUp, Notion, Bill.com, Stripe, and ADP. I am also knowledgeable in smart property technologies including keyless entry systems, remote access systems, smart thermostats, package locker systems, and IoT leak sensors, allowing me to confidently assist guests and troubleshoot remotely.

When you work with me, you’re not just hiring a VA, you’re gaining a reliable operations partner focused on helping your company grow while delivering exceptional guest experiences every single time.