Alfred Gallardo

 ALFRED GALLARDO Appointment Setter Graphic Designer • Video Editor ABOUT ME More than 10 years Customer Service experience in the field of airline, electronics, financial, real estate, food and telecommunications for 5 Fortune 500 companies. Developed safety strategies, coached teams, sold credit card protection, gathering leads, trouble-shooting concerns, resolutions provider and customer protection. Now embarking on a new journey in the world of Appointment Setting, Graphic Designs, Video Editing, Typography, Copywriting, Branding and Social Media Management. - - Marikina City, Philippines SKILLS INTERESTS Branding Copywriting Typography Real Estate SOON TO COME EDUCATION UNIVERSITY OF SANTO TOMAS B.S. Commerce, Major in Business Administration (1997) QUICKPRO ACADEMY Graphic Design, Video Editing, Canva, Social Media Management, Typography, and Branding (2020) EXPERIENCE BYLYNGO INTERPRETING & TRANSLATION General Virtual Assistant (2020) Adds incoming schedule requests for appointments. Does follow-ups on interpreter’s schedules and invoices. Highly uses Excel to track all interpreter’s and client’s receivables, payments and client’s important information. WNS GLOBAL SERVICES INC. (PHILS.) Lead Associate – Quality/Senior Associate United Airlines -) Started as Senior Associate receiving calls to book, change, and resolving most of customer’s flight concerns. Promoted to Lead Associate for Quality Handles up to 70 agents to ensure all are adhering to policies and compliances. Listening to agent’s call handling procedures, submission of various reports weekly and monthly. Speaks with different leaders from the industry on improvements, call handling, dealing with irate customers and looking for alternatives to provide customer satisfaction. MY OUTDESK Virtual Assistant/Appointment Setter (2015) Setting up appointments for potential clients and discusses house contract deals, lead generation and provides general information. INTERPACIFIC TRANSIT INC. Airport Customer Service - Delta Airlines -) Handles check-in and gate responsibilities, lost luggage and delivery concerns, concierge, safety coordinator, guest relations, customer support, trainer and document/computer filing duties. Appointed Safety & Security officer to oversee baggage handling, gate handling, monitoring of passengers, documents and visa assessor, immigration and customs assistance.