ALFRED ENEBE
Admin/Virtual Assistant/Customer
Support
Contact Information
Abuja, Nigeria
--
Skills
▪ Problem solving skills.
I am a detailed, goal-oriented Admin/virtual assistant with seven years
of administrative expertise in managing customer-focused, corporate,
and office operations. I am highly proficient in managing business
operations and motivating teams to achieve success by working
cooperatively with CEOs, C-level executives, and teams to support
daily administrative, sales, business development, and operational
responsibilities.
Proven ability to combine in-depth administrative expertise with
business objectives to maximize operational effect, save time, and
improve efficiency. I have a propensity for excellence, a careful eye
for detail, the ability to learn fast, and the ability to make a major
contribution to initiatives that will be helpful to the company. My
current career ambition is to work in a dynamic, friendly, and growthoriented organization where I can gain new skills and contribute to the
organization's goals.
▪ Technical ability
▪ Social Media Administration
▪ Management of Time and
Performance
▪ Excellent verbal and written
communication abilities.
▪ Dynamic Team Player
▪ Key relationship management.
▪ Detail-oriented
▪ Outstanding coordination and
planning abilities.
▪ excellent communications skills
Employment History
Telemarketer/Customer
May 2023 – July 2023
Support
Jaguar Power Sports. Remote
•
•
•
•
•
•
•
•
•
▪ exemplary customer service
▪ Ability to think critically.
•
▪ CRM Management
▪ Account Management
Contact customers by telephone to promote products
and services.
Explain the product or service to potential customers.
Provided pricing details.
Handled customer questions.
Obtained customer information including names and
addresses
Input order details into the computer system
Schedule appointments for sales staff to meet
prospect
Contact customers to follow up on initial
interactions.
Handled and resolved customer inquires and
complaints through live channels (chat, email and
phone).
Focused on our clients and customers needs and
expectations to ensure the best possible information
and/or resolution was provided
▪ Social Monitoring
Customer Support
Premier Outdoor. Remote
▪ Analysis Capabilities
•
▪ Focus on the prioritization of
customers.
•
▪ Conflict Resolution and
Management
•
▪ Emotional IQ at a high level
▪ Customer success advocacy
April 2023 – May 2023
Handled and resolved customer inquires and
complaints through live channels (chat).
Focused on our clients and customers needs and
expectations to ensure the best possible
information and/or resolution was provided
Demonstrated strong customer service practices
through keen listening and empathy. ▪ Ensure
client happiness and offer competent client
assistance
Admin/Virtual Assistant (Personal Jan 2015 – Jan 2023
Assistant to the CEO)
Education
▪
▪
Languages
Emeraid Capital Management & Consult Ltd. Remote
▪ Receive, screen, direct, and record phone calls, and deal with
inquiries where appropriate.
▪ Act as the point of contact between the CEO and clients.
▪ Assist in managing and replying to emails on behalf of the
CEO and manage his electronic diary.
▪ Assist in the compilation of reports and presentations.
▪ Work closely with Chief Operating Officers, Directors, and
Managers as necessary.
English
▪
BA (Hons) Business
Administration, University of
Hertfordshire United Kingdom.
▪
IT Proficiency
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
Microsoft Office Suite
Google Workspace
Zoon
WhatsApp Business
Adobe Spark Post
Word Press
Shopify
Amazon
Microsoft teams
Google Chat
Microsoft Teams
SaaS
Dropbox
Flashdesk
Gant Chart
Biteable
Trello
Asana
Sprout Social
DialPad Talk
Adobe lightroom
Canva
Discord
Mail Chimp
Flash Desk
DialPad Talk
ClickUp
Socialbee
Pipedrive
RingCentral
Zapier
Hootsuite
Notion
▪
▪
▪
▪
▪
Maintained numerous complex events on the calendar and
developed extremely well-organized operations.
Created sales strategies to upsell and sell our services to both
existing and potential customers.
To understand customer needs and wants, data-driven
research was done, social media commentary was tracked,
and customer feedback was elicited at every stage of the
process.
Honored for initiative, persuasion, a laser-like focus on the
needs of the customer, and dependability in performance
reviews.
Exhibited an unshakable dedication to providing excellent
customer service, addressed challenging problems, and
gained repeat business.
Account and customer data that has been organized for use in
business planning and customer support.
Kept track of customer satisfaction and quality control
metrics while continually looking for ways to enhance
customer service.
Lab worker
OPRO Mouth Guard Hermel Hempstead United
kingdom, August 2013 – September 2013
▪ Making of mouth guard
▪ Ensuring mouth guard was made according to customers
specifications
▪ Customizing of mouth guards
▪ All other duties as assigned.
Site Assistant
Capcon project limited Rayfield Jos, Plateau state,
Nigeria. Jan 2010 – July 2011
▪
▪
▪
▪
Ensured all necessary materials where available on site
Made sure the working environment was safe for workers
Reporting to the site manager
Monitoring labor, building material, and equipment's.
