ALFONSO LÓPEZ GARCÍA-GALLO
10 years of experience as Agile Senior Project Manager of digital products (websites, apps, and processes optimization, managing end-toend projects with cross-functional teams, ensuring delivery, governance, and transparency, through the application of agile methodologies
from the ideation phase of new products to market launch and continuous improvement
Management of the relationship with stakeholders and suppliers, planning, budget, risks, and dependencies in international projects.
5 years as a Scrum Master, facilitating scrum ceremonies to guarantee the delivery and quality of the project, and optimizing the way of
working, sprint by sprint, to improve the team performance.
10 years as an Agile Coach, collaborating in the cultural, organizational, and digital transformation in large and complex companies like
Sanitas (Bupa Group), establishing another way of working, focused on generating value for customers, improving team efficiency, and
optimizing key processes, applying agile methodologies (Design Thinking, Lean, Scrum…)
Facilitator of work teams to optimize key processes, applying Design Thinking and Lean Startup
Experience managing projects in different sectors (Public Sector, Banking, Energy, Healthcare, Pharma, Insurance, Beverage, and Hotels)
Atradius (February 2025 – Currently)
APTITUDES
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Agile methodologies: Human Centered
Design (HCD), Lean Startup, Scrum,
Continuous Improvement, Kanban, and
Safe.
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Customer Journey, to detect
weaknesses in the relationship with
customers, processes, and solution
proposals
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Capacity for analysis and improvement
proposals in the way of working
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Leadership in team management
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Good communication skills with
Business
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Learning, iteration, and proactivity
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Facilitator of work groups, face-to-face
and remote, multidisciplinary,
autonomous and empowered, in
projects by product
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Retrospective and pre-mortem
sessions, to identify root causes of
problems and seek better solutions
Tools: Jira, Trello, Slack, Miro, …
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Scrum Master / Agile Coach
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Roche (September 2023 – November 2024)
Scrum Coach / Agile Coach
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Facilitate more than ten transversal
working groups, co-creating solutions
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Achieve a Time to Market of ninety days
for new products
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Detect weaknesses in the
reimbursement process, optimize it
and manage to go from an NPS of 30%
to 70%.
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Digitize health plans, achieving a 130%
increase in customers
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Participate as Agile Coach in the
Strategy for cultural, organizational and
digital transformation in Sanitas, and
extend it through training in
methodologies, management of agile
projects and workshops.
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Manage for more than a year the
continuous improvement of the
company's most important relationship
(Mi Sanitas app), achieving an increase
in the volume of transactions and
digital customers (from 400.000 user to
-)
Define in four months a new Agile
project management model for Mapfre,
within the company's transformation
strategy
ACADEMIC TRAINING
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Bachelor´s Degree in Business
Administration (UCM)
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Course Leading Safe (Estratecno)
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Course Insight for Innovation (Ideo)
Agile Coach Academy (Sanitas)
LANGUAGES
Spanish: Native
English: Professional
Management of a program of four projects for the development of digital solutions, consisting of the definition, development,
and publication of three apps and two web pages, as part of the company's transformation plan, in coordination with others
partners (DKV, Google, Lullaai and Seniors)
Management of transversal teams and interaction with all the Stakeholders of the project (Business, UX, Marketing, Customer
Care, Legal, Suppliers...) with the aim of guaranteeing delivery, in coordination with the IT Lead and the development team.
Governance of the project with daily, weekly, and Sponsor meetings.
Identification and risk management, avoiding impact in the delivery date
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Container Solutions (January 2022 – August 2022)
Agile Coach / Agile Delivery Manager
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Analysis of the way of working and proposals for improvement in order to ensure delivery, strengthen relationships with the client
and improve governance and transparency of the project.
Facilitator of workshops (retrospective and pre-mortem) in different projects
Team management to achieve the proposed objectives applying agile methodologies and ensuring visibility and governance
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Ninety Days (July 2020 – December 2021)
Senior Product Manager (Partner)
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Definition of a new Agile Project Management Model (Agile PMO) for a large and complex company with agile
methodologies, managing autonomous multidisciplinary teams and carrying out governance and interaction with the
Business (Sponsor, Product Owner, etc.)
Inception or Sprint “0” phase for team definition, roles, project sheet, planning, etc.
Definition, together with CX/UX, of a prototype for end-user validation of the Minimum Viable Product
and collaborate on landing user stories
Detection and management of risks and dependencies
Optimization of key processes related to customers (Customer Journey)
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Work with project teams to analyze current systems and processes and design a strategy for adopting agile best practices
Guide teams in how to stay on track with agile techniques, fine-tuning their approach to ensure that overall strategy is being met
Lead agile workshops for developer and functional teams, as well as for key stakeholders
Promote a culture of continuous improvement, setting goals and milestones and assigning responsibility
Drive cultural change by championing an agile mindset and ensure the organization is adhering to industry best practices<
Zurich Insurance (October 2022 – June 2023)
Senior Program Manager
ACHIEVEMENTS
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Work with project teams to analyze current systems and processes and design a strategy for adopting agile best practices
Guide teams in how to stay on track with agile techniques, fine-tuning their approach to ensure that the strategy is being met
Lead agile workshops for developer and functional teams, as well as for key stakeholders, and promote a culture of continuous
improvement, setting goals and milestones, and assigning responsibility
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Main projects:
CUF (Portugal): Definition of strategy and implementation of Liquid Hospital
Mapfre España: Definition of the New Project Management Model in Agile
Sanitas (September 2015 – June 2020)
Senior Program Manager / Digital Transformation Strategy / Agile Coach (Lean & Scrum)
I have assumed different roles:
Agile Coach:
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Lead the adoption of Agility
Responsible for compliance with the methodology and projects governance, in all phases
Collaborate in the implementation of Sanitas' Digital Strategy through the creation of an Agile PMO and prioritize initiatives in
the digital agenda, based on the company's KPIs
Identification of key levers to ensure success in the transformation process and learnings about aspects that can make it
difficult.
Facilitate multidisciplinary teams to define the Value Proposal and Minimum Viable Product based on real customer needs,
applying agile methodologies and with CX/UX to prototype and validate the solution.
Accompany the Product Owner in the performance of his duties.
Participate in the definition of the MVP and prioritization of backlog tasks, as well as celebrate the different Scrum ceremonies
to guarantee delivery on dates as well as facilitate retrospective sessions to improve the way of working.
Process optimization (micro-moments)
Senior Program Manager:
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End-to-end management of several projects at once, of ideation and development of digital
products, with multidisciplinary teams, from the conceptualization phase to go to market and
continuous improvement of the product, guaranteeing delivery in time and quality.
Project governance (minutes, daily and weekly meetings, Touchpoint, etc.)
Manage stakeholders and report and participate in the definition of KPIs and metrics.
Planning, budget, risks, and dependencies
Main projects:
App and web Mi Sanitas
New website for business clients
Digitization of health plans
Unification in the way of working of IT and Business
App for relatives of residents in Nursing Homes
Claims and Authorizations for medical tests
