ALFEO N. DAMASO
Purok 4, Pungpongan Jones, Isabela-
Driven IT Support Specialist with extensive experience in assisting clients to troubleshoot and resolve computer
hardware and software issues. Ability to establish rapport with clients to identify technical needs and resolve
problems quickly.
SKILLS:
Laptop/Desktop Computer Assembly
Hardware Troubleshooting/Maintenance
Software Installation/Configuration
Office Supports
Content Management System (CMS)
Graphics Design
Internet/Computer Networking
Basic Computer Programming
Technical Supports
EDUCATION:
Bachelor of Science – Information Technology, 2007 - 2011
Isabela State University – Echague Campus, San Fabian, Echague, Isabela
PROFESSIONAL EXPERIENCE:
Moderntech Computer
System Inc., San Pedro
City Laguna, Philippines
October 2015 – February 2017
IT Support Specialist
Determines users technical needs and provides appropriate solutions.
Installs and configures hardware, software, and device drivers on computers.
Manages network software configurations to ensure computers communicate and
connect to the domain.
Identifies and resolves hardware and software problems.
Visits other client companies to establish and resolve software and hardware related
problems.
Services clients such as Shell, San Miguel Corporation, and the Department of
Education.
Webtechnology Philippines,
Santiago City, Isabela,
Philippines
October 2012 – January 2015
IT /Computer Technician
Diagnosed computer problems, monitored computer processing systems, installed
software, and performed tests on computer equipment and programs.
Repaired and maintained computer software and hardware.
Resolved and configured new hardware, installed and updated packages, and created
and maintained computer networks.
Developed concepts, graphics, and layouts for product illustration.
Performed duties in CCTV.
Infocom Technologies Inc.
(an SPI Global
Company),Makati City,
Philippines
May 2012 – September 2012
Customer Service Representative(PLDT Telephone Repair)
Isabella State University,
Echague Main Campus, San
Fabian, Echague, Isabela
April 2011 – May 2011
Management Information System Office (MIS), On the Job Training (OJT)
2005 > 2007
Provided answers via phone to customers on the use of PLDT telephone product.
Resolved issues and concerns of clients and customers.
Created a trouble ticket depending on the telephone issues reported by the client.
Researched all available tools to resolve customer issues.
Driven to address problems in early stages.
Performed PC troubleshooting, data entry, and graphic design.
Installed various .operating systems and programs.
Repaired routine network problem.
SEMINAR ATTENDED:
CCNA SECURITY FIREWALL + SITE-to-SITE VPN
SM Megatrade Hall Meeting Room B 5th floor SM Megamall B, Ortigas Center, Mandaluyong City, Philippines
July 22, 2017
PERSONAL INFORMATION:
Birthdate: November 14, 1990
Citizenship: Filipino
Civil Status: Single
Gender: Male
Language/Dialect Spoken: Ilokano, Filipino, English
REFERENCES:
Ariel R. Soberano
General Manager, Moderntech Computer Systems Inc.
Unit 2A Bellisima Bldg Pacita Ave, Brgy. San Vicente Pacita Complex San Pedro, San Pedro, 4023 Laguna,
Philippines-
Roy Ilagan
Chief Executive Officer, Web Technology Philippines
78 Panganiban St Centro East
Santiago City, Isabela-
Jesson Lagmay
Head IT/Computer Technician, Webtechnology Philippines
78 Panganiban St Centro East
Santiago City, Isabela-
