Alexis Sison

ALEXIS CORAZON C. SISON WORK EXPERIENCE--General Trias, Cavite City Teletech | October 2021 - October 2023 Customer Support Representative (Blended) Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online OBJECTIVE: Pragmatic, independent, and motivated team player and aspiring virtual assistant. Experienced customer service professional. Seeking to grow my knowledge of the ecommerce industry and use the skills I have for your company. chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, or escalating/engaging others in the organization to provide a solution according to defined procedures. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Teletech | November 2020 - July 2021 SKILLS: Email management Travel Management Calendar Management Knowledgeable of Microsoft Office, Google Workspace, and Canva. Customer Support Representative (Voice) Handle Inbound for DoorDash's partner Dashers worldwide while maintaining an outstanding experience in every interaction. Resolve matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care. Acknowledging and resolving customer complaints. Develop a deep expertise in how DoorDash's processes, and resources work, and how to use them to drive positive outcomes support. Demonstrate customer passion through outstanding customer attention and relationship-building. OTHER SKILLS: Can-do attitude and an excellent problem solver. Pro-active, multitasker, and independent. Excellent written skills. Organization and leadership skills. High level of customer service and understands the importance of confidentiality. Golden Donuts Inc. | December 2017 - October 2021 Service Crew Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register. Cleaning in accordance to restaurant’s sanitary standards including but not limited to sweeping and mopping floors, cleaning walls, tables, counters, kitchen and service equipment. Assisting new crew members in learning their new job skills. Checking stock of products and insuring proper stock levels and rotation. Checking equipment to ensure that it is in proper working order. Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner.