Alexis Salcedo

Alexis Salcedo- - Quezon City Philippines PROFILE Detail-oriented and tech-savvy Virtual Assistant and Administrative Support Specialist with 5+ years of experience in customer service, data entry, and remote team collaboration. Known for 99%+ data accuracy, managing high-volume tasks under pressure, and exceeding performance metrics. Strong communicator and self-starter with hands-on experience using Google Workspace, CRM tools, and e commerce platforms. Thrives in fast-paced environments and remote setups, delivering polished results with professionalism and precision. CORE COMPETENCIES Administrative Support & Organization Customer Service (Phone, Email, Chat) Data Entry & Records Management CRM Tools (e.g., HubSpot, Salesforce) E-commerce Support (Shopee, Lazada) Email Handling & Appointment Scheduling Microsoft Office & Google Workspace Zoom, Slack, Trello, Notion EXPERIENCE Oct 2022 – Aug 2024 Quezon City, Philippines Conducted 100+ outbound calls daily for surveys and client follow-ups, maintaining a 95% engagement rate. Managed and organized email communications, calendars, and meeting schedules for multiple clients. Processed and compiled survey and CRM data with 99%+ accuracy, improving campaign efficiency by 20%. Trained and onboarded 3+ new team members, reducing ramp-up time by 30%. Delivered weekly reports and insights to project managers using Excel and Google Sheets. Freelance Virtual Assistant Telephone Surveyor • • • • • Aug 2020 – Sep 2022 Quezon City, Philippines Digitized 5,000+ pages weekly with a 99% accuracy rate, supporting client data transformation efforts. Resolved data discrepancies and ensured consistency across digital and physical records. Collaborated with project managers to streamline workflows, reducing processing time by 15%. Managed cloud-based file systems and updated tracking logs for client visibility. Freelance Data Entry Specialist • • • • Feb 2019 – Jul 2020 Eastwood Quezon City Supported daily store operations, coordinated inventory, and assisted with scheduling staff. Improved inventory accuracy by 10% and minimized overstock issues. Delivered personalized customer service, increasing repeat visits and customer satisfaction. Handled cash register operations and assisted in daily sales reporting. The Beef Barn Sales & Administrative Support • • • • Sep 2016 – Dec 2018 Cartimar Pasay City Increased revenue by 20% through relationship-building and effective upselling techniques. Maintained optimal stock levels, reducing stockouts by 15%. Enhanced customer loyalty and satisfaction through attentive, customized service. Managed customer relationships and inventory tracking for specialty retail. Organized product displays, boosting impulse purchases by 12%. Majestic Biological Collection Sales Assistant • • • • • EDUCATION The Bestlink College of the Philippines Bachelor of Science in Business Administration in Marketing Management Diclum National Highschool Highschool Diploma 2021 – 2022 | Quezon City, Philippines 2012 – 2014 Tobias Fornier Antique, Philippines TECHNICAL PROFICIENCIES Google Workspace (Docs, Sheets, Calendar) Zoom, Slack, Trello, and other collaboration tools E-Commerce Platform Management (Shopee, Lazada) Microsoft Office Suite (Word, Excel, PowerPoint) CRM and Data Management Tools Customer Service for E-Commerce