Alexis Pelaez Yongco

ALEXIS YONGCO Virtual Assistant WORK EXPERIENCE CONTACT ME SOCIAL MEDIA MANAGER | GRAPHIC DESIGN - LION PARK CAPITAL - November 2023 - May 2024 Data Entry and Internet research. Baguio City, Philippines 2600 SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry Customer Service (Salesforce & Hubspot CRM) Google Suite: Drive, Docs, Work independently meeting quick turnaround times and deadlines. Handle different kinds of administrative tasks. Proficiency in social media management, including content creation, and scheduling. Graphic design using Canva & Photoshop, including creating visually appealing content for Real Estate Newsletters. CUSTOMER SERVICE REPRESENTATIVE Forms, Mail, Calendar, Slides COLLECTIVE SOLUTION (BPO) MS Office (Word, Excel, August 2020 – October 2023 PowerPoint) Social Media Management (Content Creation, Scheduling) Graphic Design/Editing Other administrative support EDUCATION UNIVERSITY OF CALOOCAN CITY Bachelor in Secondary Education major in English- Email & Chat CRM Management. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information. Complete contact logs. Research required information using available resources. Resolved customer concerns and complaints to maintain a positive atmosphere. Follow up customer contacts when necessary.