Alexis Mitchell

Alexis Mitchell Dothan, AL 36303-- Professional Summary Years of experience organizing executive correspondence, training, tracking tasks, and setting schedules for large offices and executives. Skilled with setting organizational priorities in accordance with executive strategic vision. Ensures organizational deliverables are forwarded on time and error-free. Authorized to work in the US for any employer Work Experience Case Manager Prudential-Jacksonville, FL August 2024 to Present • Process changes to life insurance policies, including beneficiary updates, address changes, and policy ownership adjustments. • Assist policyholders in converting term life policies to permanent coverage, ensuring a smooth transition by reviewing eligibility and providing required documentation. • Respond to inquiries from policyholders, agents, and internal departments via phone, email, or written correspondence. • Ensure all transactions comply with Prudential’s policies, industry standards, and legal requirements. • Maintain accurate records of all customer interactions and processed changes in internal systems. • Investigate and resolve issues related to policy changes or term conversions, escalating more complex cases as necessary. • Work closely with underwriting, billing, and other internal teams to resolve customer issues promptly. Medicare D Prior Authorization Representative BroadPath-Remote July 2023 to Present • Verifying eligibility and coverage for prescribed medications • Submitting authorizations for finalization within Medicare D required timeframes • If medication is not covered, work with the caller to determine what medication can be covered and assist with building prior authorizations for these medications. • Assisting Prior Authorization individuals with status updates on the authorizations and statuses of the request. • Reviewing provider documentation and accurately interpreting and entering data into the database • Excellent communication (both verbal and written) and problem-solving skills • Ability to effectively multitask and possess excellent attention to detail • Self- motivated with the ability to work well independently and as part of a team with minimal direct supervision Scheduling Coordinator Panhandle Pediatric Dentistry-Panama City, FL June 2022 to April 2023 • Schedules return appointments for patient as indicated on patient router • Follows guidelines set by Front Office Supervisor to maintain accuracy of each dentist's schedule • Discusses, explains and sells treatment plans • Follows up on patients that are not scheduled for recommended treatment • Responsible for collecting and accurately distributing payment from services completed upon patient check out • Works with check in to reschedule/schedule patients that walk in • Responsible for obtaining new address for all mail that is returned • Responsible for recording and faxing all patient prescriptions Helps ensure the schedule stays full by communicating openings with Phone Room Supervisor • Record consultation reports from other medical providers • Verify medicaid and pull history for accurate scheduling • Schedule surgeries for patients with treatment plans • Audit accounts and correct patient encounters • Mail statements for patients with balances 30/60/90 days past due • Process all practice dismissals Account Management Trainer/Recruiter Executive Missive, LLC-Remote January 2020 to June 2022 • Leads, coordinates, and oversees the day-to-day administrative and clerical activities of the company. • Analyzes the need for new office procedures, independently determines the approach, implements the process, and informs the company president. • Utilizes various types of software, which involve word processing, presentations, email, file sharing, calendars, spreadsheets, and databases. • Train, manage, organize, and communicate internal administrative and functional procedures and tasks. • Maintains accurate time and attendance records for company employees • Carefully screened resumes and selected job candidates through interview process. • Prepares written documentation, such as correspondence, awards, reports to ensure documents conform with existing regulations are accurate and are finalized within established timelines. • Maintains the office and executives automated calendars to prioritize appointments. • Design job descriptions to fit the needs of open positions • Monitors the status of multiple accounts and projects either by reviewing written documents or using computer software systems. • Reviews all outgoing correspondence and reports for i.e., proper format, mathematical accuracy, correct grammatical contents, spelling and all necessary coordination of facts has been completed. • Receives incoming correspondence, publications, regulations, and directives, to ensuring tasks, reports, and other action items are completed timely by distributing work to appropriate staff member and departments. • Participate in recruiting events and job fairs • Establishes & maintains customer order file management system. Financial Center Guide/Senior Bank Teller Envision Credit Union-Tallahassee, FL June 2019 to August 2020 • Led teller team in everyday branch operations • Audited member service representatives and teller work • • • • • Referred products and tools to members that will improve their financial lives Maintain and balance ATM/ ITM machines Prepare, verify, and send money to Federal Reserve Bank through courier service. Exhibit the highest level of integrity and professionalism Design a question based model of every day procedures and processes behind the teller line Education Bachelor of Science in Business Administration Florida A&M University - Tallahassee, FL August 2020 to Present HS Diploma Osan High School - Tallahassee, FL Skills • Word Processing • Databases • ICD coding • Clerical experience • Recruiting (2 years) • HIPAA • Customer service • Interviewing • Account Management • Salesforce • CPT coding • EMR systems • Talent acquisition • Microsoft Excel • Salesforce • Medical Imaging • MS Excel, MS PowerPoint, MS Word, Medical Records Database Management, MS Outlook • Medical records • Organizational skills • Leadership • Account management Certifications and Licenses Class A CDL Assessments Retail customer service — Proficient December 2021 Responding to customer situations in a retail setting Full results: Proficient Work style: Reliability — Proficient July 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient Customer service — Proficient May 2022 Identifying and resolving common customer issues Full results: Proficient Recruiting — Proficient July 2023 Managing the candidate sourcing and selection process Full results: Proficient Attention to detail — Proficient July 2023 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.