Alexie Rexane Lumbres

ALEXIE REXANE LUMBRES VIRTUAL ASSISTANT EXECUTIVE SUMMARY CONTACT-- Upper Doongan, Butuan City SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. RELEVANT EXPERIENCE Food Coma Restaurant Operations Manager -) Operations Management: Process Improvement: Develop and implement efficient operational processes to enhance productivity and reduce costs. Team Management: Supervise staff, ensuring they are trained, motivated, and performing their roles effectively. Budgeting: Assist in financial planning, budgeting, and resource allocation for operational activities. Compliance: Ensure operations adhere to company policies and legal regulations. HR Support: Recruitment: Manage the recruitment process, including job postings, interviewing, and onboarding new employees. Employee Relations: Address employee concerns, conduct performance evaluations, and foster a positive workplace EDUCATION BACKGROUND culture. Business Administration- Marketing Training and Development: Identify training needs and Graduated 2019 coordinate employee development programs. Administrative Support: REFERENCE Cherrise Magtibay Home School Global Advisor - Office Management: Oversee administrative functions, including facilities management, supplies procurement, and vendor relationships. Reporting: Generate reports on operational performance, HR metrics, and other key indicators for management review. Policy Implementation: Develop and enforce office policies and procedures to streamline operations. RELEVANT EXPERIENCE Callmint Inc. Customer Service Rep. Inbound calls -) Customer Assistance: Respond to customer inquiries via phone, email, chat, or in-person, providing information about products or services. Issue Resolution: Identify and resolve customer complaints or issues efficiently, ensuring customer satisfaction. Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and recommendations. Documentation: Record customer interactions, feedback, and complaints in the system for tracking and analysis. Follow-Up: Ensure follow-up on customer inquiries and issues to guarantee resolution and customer satisfaction. Collaboration: Work closely with other departments (like sales or technical support) to resolve customer issues. Usana Philippines Virtual Sales Team Leader -) Work with Usana Sales Team to determine best practices in increasing customer purchase. Presenting and Promoting Usana Products and Business online and onsite. Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and recommendations. Documentation: Record customer interactions, feedback, and complaints in the system for tracking and analysis. Follow-Up: Ensure follow-up on customer inquiries and issues to guarantee resolution and customer satisfaction. Prospecting, Cold Calling and Lead Generation. RELEVANT EXPERIENCE Commission on Elections Admin Support (2022) Office Management: Handle day-to-day office operations, including managing office supplies and equipment. Organize and maintain the office environment to ensure a clean and efficient workspace. Document Handling: Draft, format, and proofread documents, including reports, memos, and correspondence. File and retrieve documents and records, both physical and electronic, ensuring proper organization and security. Data Entry: Input data into computer systems and databases, ensuring accuracy and completeness. Update and maintain records and information as required. Offshore Client: Thumbtack Inc. Virtual Data Entry Specialist -) Data Input: Accurately enter data into computer systems, databases, or spreadsheets from various sources, such as paper documents, digital forms, or verbal instructions. Data Verification: Review and verify data for accuracy and completeness, correcting any errors or inconsistencies. Database Management: Update and maintain databases, ensuring information is current and properly organized for easy retrieval. Reporting: Generate reports as required, summarizing data for analysis. Collaboration: Work with other departments to gather necessary data and ensure consistency. Confidentiality: Handle sensitive information with discretion and adhere to privacy regulations. RELEVANT EXPERIENCE ELPEDIO REAL ESTATE Virtual Admin Support -) Transaction Coordination: Admins assist in managing real estate transactions from start to finish. This includes preparing documents, tracking deadlines, and ensuring all parties are informed throughout the process. Client Communication: They serve as a point of contact for clients, responding to inquiries, providing updates, and facilitating communication between buyers, sellers, agents, and other stakeholders. Documentation Management: Admins organize and maintain important documents, such as contracts, agreements, and listings. They ensure that all paperwork is accurate and compliant with regulations Database Management: Keeping the client database updated is crucial. Admins often enter and maintain contact information, property details, and transaction records.