Name: Alexia Bowman
Contact Information:
• Address: 22 Jasmine Close Hamilton Gardens Gregory Park p.o St.Catherine, Jamaica
• Phone:-
• Email:-Objective: To obtain a position within your company as a Customer service representative, where I can utilize my experience in customer service and communication skills to the maximum.
Education:
• High School Diploma, Merlgrove High School, Graduated 2009
Professional Experience:
Customer Service Advocate, Conduent Jamaica, November 2013 – September 2018
• Solving claims and verifying patients benefits for providers.
• Provide excellent customer service by assisting providers, answering questions, and resolving issues.
• Perform daily written task by sending out letters to providers to ensure they understood their denial reasons.
• Adhere to company policies and procedures to maintain a high quality grade and AHT.
• Participate in ongoing training and development to improve skills and knowledge.
Skills:
• Customer service
• Multitasking
• Great team player
• Trainable
• Communication and interpersonal skills
References: Available upon request.
