Alexandru Rusu

Name: Alexandru Rusu Address: Str. Aluminiului nr. 5, Brașov Mobile: - E-mail:-Gender: Male Civil State: Married Nationality: Romanian Emotional Skills Hmm, how do I even describe this? I guess you could say I’m the type of person who just rolls with things. Stuff happens, plans change, and instead of freaking out, I just figure out what to do next. It’s not something I really thought about much—it just kind of became how I operate. I try to stay optimistic, not in a "everything is great all the time" way, but more like "okay, this isn’t ideal, but let’s figure it out." There’s always some way forward, even if it’s not obvious at first. That’s probably why I don’t get easily overwhelmed—things can be chaotic, but I just keep moving. I like being organized, mostly because it makes life easier. Not saying I have some perfect system or anything, but I do like knowing where things are and making sure stuff gets done right. I pay attention to details, maybe a little too much sometimes, but that’s just how I work. I don’t really let stress get to me. I mean, sure, I feel it like anyone else, but I don’t let it mess with my ability to think straight. Staying calm and just dealing with things logically has always worked better for me than panicking. And when it comes to people, I try to be patient and understanding. Everyone’s got their own way of doing things, and I’ve found that taking the time to listen makes a huge difference. At the end of the day, I just do my best to adapt, stay focused, and help where I can. Personal skills Mother Tongue: Romanian Other languages: Italian, Spanish Communication Skills: I’ve spent a lot of time talking to people—customers, teammates, managers—you name it. Whether it’s answering questions, solving problems, or just making sure someone leaves a conversation feeling heard, I’ve gotten pretty good at keeping things clear and making sure people walk away satisfied. 1 Explaining stuff, especially complicated things, is something I’ve had to do a lot. Whether it’s helping a customer troubleshoot an issue, training someone new, or breaking down technical details into something simple, I know how to get the point across in a way that actually makes sense to the person listening. I guess you could say I’m good at keeping customers around too. I’ve had plenty of moments where I had to convince someone why a service or product was worth sticking with, and more often than not, I’ve been able to turn things around just by explaining things the right way. When it comes to working with a team, I think communication is everything. I make sure everyone’s on the same page, I give honest (but helpful) feedback, and I try to keep things moving smoothly. If something’s off, I’d rather address it early than let it become a bigger issue. Handling difficult situations? Yeah, I’ve had my fair share of those. Customers who are frustrated, team members who don’t see eye to eye—it happens. My approach is pretty simple: stay calm, actually listen, and work toward a solution that makes sense for everyone involved. I’ve also worked with different departments—sales, finance, activations—so I know how to keep communication flowing across different teams. That’s helped a lot when it comes to fixing issues quickly and keeping things running efficiently. One thing I’ve learned is that you can’t talk to everyone the same way. Some situations need a more professional tone, some require a more personal touch, and some just need straightto-the-point efficiency. I adjust based on who I’m talking to and what the situation calls for. Oh, and digital communication? Yep, I’ve done that too. Writing website content, putting together marketing materials, making sure messaging actually fits the brand—I know how to make things clear, engaging, and aligned with what a business wants to say. Problem Solving Skills: I like figuring things out. Give me a messy problem, and I’ll break it down, find the root cause, and come up with a fix that actually makes sense. Whether it’s troubleshooting a tech issue, improving a workflow, or making a repair process more efficient, I tend to look at things logically and find the simplest way to get results. Tech-wise, I’ve worked with a bunch of different systems—building websites, setting up online courses, automating funnels, running ads. It’s not just about knowing the tools; it’s about making them work together in a way that saves time and gets better results. I’m all about efficiency, and if there’s a way to automate something boring and repetitive, I’ll find it. 2 When it comes to customers, I try to keep things straightforward—listen, understand the issue, and offer a real solution. People just want to know you’re actually paying attention to their problem and not just throwing a generic answer at them. That’s why I focus on making sure they feel heard while still keeping things professional. I’ve also had my hands in optimizing processes. In different roles, I’ve set up smoother workflows, cut down on unnecessary steps, and helped make things run more efficiently— whether that meant automating tasks in a business or tweaking operations in a repair shop to get better results. Problem-solving isn’t just about fixing things alone; sometimes, it’s about guiding a team through it. I’ve worked with junior staff, helped troubleshoot issues with technicians, and generally made sure people had the right support to do their jobs well. If there’s a challenge, I like to be the person helping find a way through it. Adapting to new things is kind of my default setting. I’ve jumped into different industries, picked up new tools on the fly, and handled all sorts of projects—whether it was freelancing, helping in multiple departments, or just figuring out a role as I went. And when it comes to planning, I don’t just look at the immediate fix—I try to anticipate what might go wrong down the road and put things in place to prevent problems before they happen. Long-term thinking makes a difference, especially when you want a business to grow and run smoothly without constant headaches. Teamwork Skills: I’ve always worked best in teams where everyone’s on the same page, helping each other out instead of just doing their own thing. I like being part of a group that actually communicates and works together instead of just checking off tasks. If there’s a way I can pitch in and make things smoother, I’ll do it—whether that means sharing what I know, helping someone who’s stuck, or just keeping things moving in the right direction. At the same time, I know when to follow directions and when to step up. I’ve been in leadership roles before, and what I enjoyed most about that was actually seeing people improve. Giving advice, guiding people through challenges, and making sure the team didn’t just meet expectations but actually did solid work—that’s something I’ve always taken seriously. Of course, not every team runs perfectly, and sometimes things get tense. I’ve dealt with my fair share of miscommunications or disagreements, but I’ve learned that most of the time, just listening and understanding the real issue can clear things up. No drama, no unnecessary back-and-forth—just figuring out what’s wrong and fixing it. 3 I’m also someone who doesn’t mind working solo when needed. If I have a task that’s on me to complete, I focus and get it done. But if collaboration is what’s needed, I have no problem adjusting and making sure my work fits into the bigger picture. At the end of the day, I just want to be part of a team that works well, where people respect each other and actually care about the work they’re doing. If I can help keep things organized, productive, and running smoothly, that’s where I feel most useful. Data Management Skills: I like keeping things organized - especially when it comes to data. Whether it's customer records, transactions, or just tracking feedback, I make sure everything is clear, easy to find, and actually useful when needed. No one likes digging through a mess to find important details. I’ve worked a lot with numbers too - KPIs, financial reports, that kind of thing. But for me, it’s not just about looking at the numbers, it’s about understanding what they actually tell us. If something’s off, I want to know why. If there’s a better way to do things, I want to figure it out. I’ve also set up and managed different systems - CRMs, funnel automations, online course platforms. The goal is always the same: make things run smoother, save time, and keep everything in one place so it’s easy to manage. Research is another thing I’ve handled a lot. Whether it’s tracking down leads, making sure databases stay clean, or just digging into the right info to make better decisions, I like finding what’s relevant and making sure it’s accurate. And of course, data privacy is huge. I take that seriously - whether it’s customer details or company records, I make sure everything is handled the right way and stays secure. Professional Experience: Period: June 2023 - present Position Held: Freelancer Company: Business Growth Hub SRL Company Activity Field: Online Coaching Classes Responsibilities: During my time as a freelancer, I was heavily involved in growing an online business from the ground up, helping it scale past €100K per year. My role covered pretty much everything - technical setups, operations, marketing, and making sure everything ran as smoothly as possible. I built and managed the website, set up an online course platform, designed landing pages, and handled funnel automations to keep things running efficiently. On top of that, I managed 4 advertising campaigns (ADS), took care of accounting, and handled a lot of the behind-thescenes technical work that helped the business grow. One of my biggest focuses was automation - finding ways to cut out unnecessary manual work and streamline processes. I automated multiple workflows to save time and improve efficiency, and I also put together key performance indicators (KPIs) to track marketing and sales performance so we could make data-driven decisions. Webinars? Been there, done that. I handled everything from setup to execution using platforms like WebinarJam, Zoom, and Typeform, making sure everything worked seamlessly from start to finish. Marketing automation was another big part of what I did - I worked with tools like ActiveCampaign and Zapier to create workflows, integrated scheduling tools like Calendly, and managed engagement through WhatsApp and email marketing. Keeping everything connected and running smoothly was always the goal. After getting that business to a point where most processes were automated and stable, I started looking for the next challenge. With over 10 years of experience in customer service, team leadership, and digital automation, I’m excited to bring what I’ve learned to a company that’s fast-moving, innovative, and ready to grow. Period: May 2022 – June 2023 Position Held: Customer service representative Company: Bouffage Patisserie LTD Company Activity Field: Artisan French Patisserie Responsibilities: For me, good customer service is pretty simple—be helpful, be professional, and actually listen to people. When a customer reaches out, whether it’s on WhatsApp, Messenger, or Instagram, I make sure to respond quickly and give them real answers, not just a scripted response. Dealing with complaints? Yeah, I’ve had plenty of those. The way I see it, people just want to know that someone is actually paying attention to their issue. I make sure to acknowledge the problem, figure out what needs to be done, and get it solved as fast as possible. I also like to really understand the products and services I’m working with—makes it way easier to give customers accurate info without having to second-guess anything. Whether it’s processing orders, handling forms, or sorting out requests, I make sure things are done right the first time. Keeping track of conversations is another big part of the job. I log customer interactions, transactions, and feedback so there’s always a clear record if something needs to be followed up on. And if I run into something that needs extra support, I have no problem working with the team or escalating issues when needed. 5 I also think feedback is important—both giving it and taking it. If there’s a way to improve how things work, I want to be part of that conversation. At the end of the day, the goal is simple: keep customers happy and make their experience as smooth as possible. Period: January 2019 – April 2022 Position Held: Owner, CEO Company: The PaintJob LTD Company Activity Field: Vehicle body shop Responsibilities: Owning a vehicle body shop was a hands-on experience in every way. I managed the day-to-day operations, kept the business running smoothly, and made sure customers always got the best service. It wasn’t just about fixing cars—it was about making sure people trusted us, the team worked well together, and everything behind the scenes (from finances to marketing) made sense. A big part of my job was working directly with customers—explaining repairs, breaking down costs, and making sure they knew exactly what to expect. Since I had to learn a lot about automotive systems from scratch, I made sure I really understood the work we were doing so I could give accurate estimates and deal with insurance and financial service reps the right way. Keeping up with warranty guidelines was also key, so I trained the team on that and made sure we stayed compliant. On top of that, I handled the sales and marketing side—figuring out pricing, keeping our reputation strong, and making sure the shop stayed profitable. I was always looking for ways to improve workflow, cut unnecessary steps, and keep things running efficiently. I also had to stay on top of all the regulations for hazardous waste, emissions, and workplace safety—lots of moving parts, but all important. Leading the team was one of the most rewarding parts. I hired and trained a crew of 10 skilled professionals and focused on making sure everyone worked well together. I made sure the shop stayed organized, presentable, and customer-friendly, because the way a place looks can say a lot about the quality of work being done. It was a mix of leadership, problem-solving, and keeping everything on track. The shop was doing well, but as a family, we made the decision to move abroad, so we decided to close it down. It was a tough call, but I took a lot of great experience from it that I bring with me into everything I do now. Period: August 2016 – January 2019 Position Held: Private hire driver Company: The Russian LTD 6 Period: August 2015 – August 2016 Position Held: Delivery driver Company: Amazon Logistics Company Activity Field: Amazon Logistics is a technology and logistics platform that empowers local and regional delivery drivers to deliver Amazon parcels to customers seven days a week. Responsibilities: Before any trip, I’d always check the vehicle—making sure everything was safe and met the company’s rules. Packing and loading were just as important. I had to be sure everything was secured right so it wouldn’t shift or break along the way. Once I was on the road, I stuck to my route, kept on schedule, and made sure each order was correct. When I got to a customer, I’d unload their products the way they wanted, making sure nothing was damaged. I also made it a habit to go over the delivery with the customer—just a quick check to make sure everything was right. If there were any issues, I’d sort them out right then. After that, I’d confirm the drop-off, log the details, and move on to the next stop. At the end of the day, my job was to keep things running smoothly, stay organized, and make sure customers got what they needed without any hassle. Period: May 2015 – August 2015 Position Held: Sales Lead Generator Company: Chase Alexander (UK) Company Activity Field: Marketing Specialist Responsibilities: My job was all about finding and qualifying new sales opportunities to help the Regional Sales Directors. Most of my time was spent prospecting—reaching out to potential clients, introducing them to what we offered, and figuring out who the key decisionmakers were. It wasn’t just about cold calls, though. I also did a lot of research to track down good leads and followed up to keep the conversation going. The goal was to build relationships, move prospects through the pipeline, and make sure they actually saw value in what we were offering. Throughout it all, I kept things professional, made sure customers had a good experience, and always represented the company in a way that built trust and credibility. 7 Period: Feb.2015 – May 2015 Position Held: Customer Service Representative Company: Clear Answer Romania – outsourcing for EE UK Company Activity Field: Telecommunications Responsibilities: At EE, my job was to talk to customers who were thinking about canceling and see if I could help them change their minds. Most of the time, they just wanted someone to listen, so I’d hear them out, figure out what the issue was, and try to offer a solution that actually made sense for them. It wasn’t about pressuring people to stay—I just made sure they had all the info they needed to make the right choice. I’d explain the benefits, lay out their options, and keep things simple and honest. At the end of the day, it was about making sure they were happy with their decision, whether they stayed or left. And by focusing on that, I was able to help keep more customers around while also hitting my retention targets. Period: April 2012 - Feb.2015 Position Held: Customer service representative and Back-up Team Leader Company: CGS Romania – outsourcing for Sprint USA Company Activity Field: Telecommunication Responsibilities: Most of my job was answering calls, helping customers with their questions, and fixing issues as quickly as possible. I always tried to sort things out on the first call, so I made sure to listen carefully, explain things clearly, and find a solution that actually worked for them. I also had to take notes on every interaction—keeping track of details so nothing got missed. Part of my job was troubleshooting mobile devices and hotspots, walking customers through fixes step by step until everything was working properly. At one point, I was also trained to help out in the Activations Department. That meant dealing with order errors, making sure things were processed correctly, and working across different systems to get everything sorted. It was a fast-paced role, but I picked it up quickly and made sure customers didn’t run into extra delays. After a year, I was promoted to Back-Up Team Leader. That meant helping newer team members, answering their questions, and stepping in when a customer issue got tricky. I made sure the team had the support they needed and that we stuck to company standards while keeping customers happy. 8 Period: May 2010 – April 2012 Position Held: Waiter Company: Andanta Food Romania Company Activity Field: Food and Drinks Responsibilities: My job was all about making sure customers had a great dining experience. I’d start by handing them the menu, answering any questions, and giving recommendations if they weren’t sure what to order. Once they made a choice, I’d take their order, memorize it, or enter it into the system so the kitchen could get started. When the food was ready, I’d serve it, making sure everything was right. Throughout the meal, I’d check in to see if they needed anything else and handle any issues if something wasn’t up to their expectations. I also let customers know about daily specials and, if they asked, explained how certain dishes were made, including ingredients and cooking methods. When they finished, I prepared the check, processed their payment, and then cleaned up the table so it was ready for the next guests. Period: August 2009 – Feb. 2010 Position Held: Sales Agent Company: Würth Romania Company Activity Field: Trade in assembly and fastening materials Responsibilities: My job was pretty straightforward—sell products, find new customers, and make sure the ones we already had were happy. I spent a lot of time talking to people, figuring out what they needed, and helping them pick the right products. For new customers, it was about making a good first impression and showing them why our products were worth it. With existing customers, I kept in touch, checked if they needed anything, and made sure they were satisfied. If they had questions, I answered them. If they weren’t sure what to get, I helped them decide. Once they placed an order, I handled the paperwork, sorted out the payment, and made sure everything got delivered within 24 hours. At the end of the day, it was all about making things simple and keeping customers coming back. Education and Training From-: High School: Graduated as an Environment Protection Specialist 9