Alexandru Nicolae Mierlea

CURRICULUM VITAE ALEXANDRU-NICOLAE MIERLEA Personal information Date of birth:- Adress: Drumul Fermei 123, bl 1, et 5, ap 54, Popesti-Leordeni, Ilfov Telephone: - E-mail- Education Type of job: Full time Location: Bucharest Bachelor’s Degree in Cybernetics, Statistics, and Informatics Academy of Economic Studies, Bucharest Working experience Customer Support Analyst SLB | Bucharest | Feb 2023 – Present • Lead resolution of complex supplier escalations related to invoice payments, ensuring timely and accurate outcomes • Act as key point of contact for vendors, maintaining clear communication on invoice status and reconciliation progress • Conduct quality audits on customer service cases, improving resolution time and operational efficiency • Support team performance through training sessions, 1-on-1 coaching, and process guidance • Identify process gaps and contribute to workflow improvements across finance and support operations Financial Services Analyst SLB | Bucharest | Nov 2020 – Feb 2023 • Processed and validated service invoices, ensuring correct allocation across cost centers • Investigated and resolved invoice discrepancies in collaboration with internal teams and external partners • Managed vendor communication for balance confirmations and issue resolution • Contributed to process improvement initiatives to enhance efficiency and standardization • Supported Accounts Payable operations by clearing outstanding balances Customer Support Specialist Huawei Technologies | Bucharest | Oct 2019 – Sep 2020 • Managed client inquiries related to financial operations, ensuring timely and accurate responses • Collaborated with Finance teams to resolve billing and reporting issues • Improved reporting processes, increasing data accuracy and response time • Maintained high service standards in line with internal SLAs Senior Financial-Accounting Specialist UniCredit Business Integrated Solutions | Bucharest | 2013 – 2019 • Performed financial operations including payment processing, reconciliations, and error correction • Conducted operational analysis and presented findings to management • Trained new team members and supported ongoing process updates • Led risk analysis initiatives, identifying inefficiencies and proposing automation solutions Financial-Accounting Specialist UniCredit Business Integrated Solutions | 2007 – 2013 • Managed incoming foreign payments and ensured compliance with financial procedures • Supported transition of operations from international entities • Maintained strong collaboration with cross-border teams Hobbies & Interests Languages  Social Latin Dances  80’s and 90’s Music  Endurance Cycling (Participated in the Tour of Romania 2018)  English: Fluent  German: Basic (A2 level, 2013) Abilities  Accounts Payable (P2P, invoice processing, reconciliations)  Vendor & Stakeholder Management  Financial Operations & Issue Resolution  Process Improvement & Workflow Optimization  SAP & MS Excel (reporting, data analysis)  Quality Audits & Performance Monitoring  Cross-functional Collaboration (Finance, Procurement, Support)