Alexandro Vazquez

Alexandro Magno Martin del Campo Vazquez Birth: 09/19/2002 Cell Phone: - Email:-Address: Zapopan, Jalisco, Mexico Experienced in lead generation, remote sales, customer service, and health care. Specially in servicerelated products or software. Company's client is always the priority, but building a good relationship with customers is what brings long-term business. “This is a people's job, all you got to do is listen and you got it.” Competencies • • • • • Experience in CRM Team player for personal growth and the team's growth. Successfully convert prospects into long-term business, by getting their needs. Provide customers with exceptional customer service. Always looking to do a Follow up on interested customers. Employment History September 2023 – Currently Lead Generation and Disposition Real Estate / Wholesalers and Realtors °Experience in cold calling, texting, and emailing prospects to qualify them as motivated sellers. ° Experience cold calling pre-foreclosures, expired listings, vacant properties, probates, code violations, and tired landlords. ° Experience skip tracing and using CRM such as Podio, Deal machine, Propstream, and True people search to find leads and manage leads. ºExperience using dialers such as Ring central. ºExperience negotiating contracts with buyers and selling wholesale deals, and finding new cash buyers. “Most of the list used are government lists, but can use Propstream or deal machine.” “Certificates at the bottom of the document.” March 2023 – July 2023 Patient Access Coordinator (seasonal contractor) Harmony Bay Wellness °Experience in telehealth appointments using AdvanceMD, Sales Force, and RingCentral for remote medical assistance with HIPAA certification. °Coordinator and point of access to 5 different locations in the USA for different treatments and multiple providers. °Worked at Harmony Bay Wellness, a medical center specialized in TMS therapy, psychiatry, spravato treatment, intensive care, and telehealth therapy. °My main job was assisting providers (doctors) and clients with medication refills, scheduling, offering best options for treatment, tech support for telehealth appointments, de-escalations, updates on medical records, and insurance verification. ºMy shift consisted of taking active calls (inbounds), reaching to clients or providers (outbound), replying through email, verifying voicemails, categorizing work for proper record request or medication management and coordinating schedules of 5 locations in the USA for therapy, psychiatry, and new interns. Locations (New Jersey, Florida, Pennsylvania, Ohio, and Massachusetts) December 2018 – Abril 2021 Bilingual Customer Service Representative Teleperformance / XFINITY °Worked at Teleperformance, an outsourcing company for XFINTY.com one the largest internet, tv, home security, phone, and cellphone service providers in the USA. (Comcast) °Started as a retention agent, were I had to deal with all the customers that wanted to cancel, but I retained at least 90% of customers, providing extra benefits or adapting to their needs. ºwhile performing on a retention campaign most of my commissions and bonuses were from selling packages, equipment, or anything that could get a client under a contract for longer periods. ºMy metrics for sells was doing at least 10 sells to people that didn’t want their services anymore. Always looked out to doing at least 40 to 60 sells a month because that would guarantee at least 500 dollars more of commissions for my pocket. °Got promoted After 3 months I had a different campaign, so my duties changed from customer loyalty and retention to tech support. Lasted 6 months before geting promoted. °Got promoted to taking supervisor calls both from retention and tech support where I had to deal with more complex tasks or people asking for a manager to provide a more satisfactory solution. Qualities • • • • • • • I`m Persistent and results-oriented Creative and organized, always seeking to add value to the company Organized, no need to have someone behind me. Always looking to exceed from what's expected. I'm a people person. “Great when it comes to sales”. Super teachable, always eager to learn specially when it increases my revenue. Hungry for financial freedom Taking challenges will always be my priority before asking for help. • • Independent, always trying to be one step ahead of the game. High-stress tolerance doesn’t matter how good or BAD my day is going; work time has nothing to do. Organized, it keeps things easier. • Languages • • Fluent English Spanish (Native) Education • • Commercial Pilot: September 2021 – November 2022 (Solo Aviacion) High School: 2018 – 2021 (Tecnológico de Monterrey GDL) Other Jobs August 2021 – March 2022 Restaurant Manager Katy Texas °Moved out of the country to USA to work for a time and ended up being a waiter for 8 months. After 5 months of working there and administering things got promoted to manager there, for a restaurant that offered place to 300 people customers. “Had to move back to Mexico since my permit was over” August 2018 – February 2019 Web Development Mentor Tecnologico de Monterrey °Taught for a semester a group of 24 college students the basics of front-end web development. HTML, CSS, and JAVA. This work had no pay nor look for profit. Medical Certificates • • • • Recognizing and Responding to a Person in Crisis Application of HIPAA in Behavioral Health Client/ Patient Rights Cultural Competence “Feel free to contact me if you need a copy of the certificates.”