Alexandria Eve Chukwujekwu

CHIDUBEM ALEXANDRIA EVE CHUKWUJEKWU, Sales Expert / Customer Support Rep/ Virtual Assistant New Layout, Enugu Nigeria | - | Email- PROFILE SUMMARY Dynamic and goal-oriented Sales Representative and Virtual Assistant with a strong history of boosting revenue, enhancing customer satisfaction, and optimizing administrative operations. Proficient in lead generation, ( CRM )customer relationship management, sales prospecting, and client relationship management to drive business growth. Highly skilled in email handling, calendar management, appointment scheduling, data entry, and document organization, ensuring efficiency and accuracy. Adept at using various digital tools and platforms, including Microsoft Office, Google Workspace, and CRM software. CORE COMPETENCE • Customer Relationship Management (CRM) • Multitasking & Time Management • Sales Growth & Business Expansion • Data Entry & Record-Keeping • Communication (Written and verbal) ​​Customer Service • Appointment (Setting ​​​​​Sales) • Prioritization and problem-solving ​​ • Phone Etiquettes (​​​​​​Attention to details) • Organization and planning​​​ (Schedule/Data management) • Microsoft Office (​​​​​​B2B/B2C) PROFESSIONAL EXPERIENCE RBI SERVICES, VIRGINIA, UNITED STATES (REMOTE)​ Sales Expert/ Customer Service Rep ​​​​ Feb 2024 - Dec 2024 • Answered incoming calls and responded to customer inquiries with professionalism and efficiency, ensuring a friendly and prompt resolution. • Consistently achieved 75% of daily call targets, ensuring a steady workflow and seamless lead transfer to advisors. • Consistently achieved the hourly sales goal of one successful lead transfer. • Collaborated closely with Team Leaders to ensure efficient call handling while providing customers with accurate information on available insurance options. • Consistently attended all daily meetings, training sessions, and collaborations with 100% punctuality • Addressed customer objections with confidence, friendliness, and clear communication, effectively guiding them to continue the conversation. • Quickly established rapport with customers, gaining their trust and consistently achieving 80% of personal daily sales targets. • Earned recognition as a top-performing customer support representative within the department in three months. RENT TO OWN SERVICES ​Remote, USA Cold caller |Appointment Setter, Customer Care​ June 2023 - Jan 2024 • Initiated outbound calls to prospective clients, effectively conveying and promoting the company's real estate services. • Assessed and qualified leads by engaging clients with relevant questions, gathering details on their budget, requirements, and timeline. • Coordinated appointments and property viewings for interested prospects, ensuring a seamless and enjoyable experience. • Attentively addressed customer inquiries and concerns, delivering accurate information and effective solutions. • Managed customer complaints with patience and professionalism, addressing concerns, offering apologies for any inconvenience, and providing effective resolutions to ensure customer satisfaction• • Engaged with previous customers through regular follow-ups, identifying their needs or concerns, and recommending relevant products or services to enhance their experience. • Kept detailed records of cold calls, customer interactions, and potential leads in CRM software, ensuring efficient tracking and timely follow-ups. • Worked closely with team members to deliver seamless and comprehensive support to potential clients. • Kept up-to-date with real estate market trends to have knowledgeable and insightful discussions with potential clients. • Regularly achieved monthly goals for lead generation and call volume. • Proactively sought feedback, participated in training sessions, and implemented effective cold-calling strategies to enhance communication and sales skills, leading to higher conversion rates and successful lead generation. EDUCATIONAL QUALIFICATIONS Bachelor of Science: Applied Microbiology – 1st` Degree Ebonyi State University- Ebonyi, Nigeria 2020 – 2023 CERTIFICATIONS •ALX Virtual Assistant Certificate • Microsoft Office ​