Alexandre Teixeira

I've worked on multiple projects throughout my 5 years of experience in the field. From games and social media applications to short term rental platforms, I got to master the inner workings of multiple systems in order to provide excellent support to customers, as well as punctual, precise escalations across internal teams.

Naturally, I started as a support agent, but I got to experience QA and "Tier 2" related tasks recently.

I mainly worked with Zendesk, but as of my most recent project, my time was spent with Intercom instead. I'm well versed in both platforms, and can quickly adapt to new systems as well as proprietary tools.

Thanks to my consistently high KPIs, the platform I'm currently providing support for had its 5-star app store review rates increased, in no small part thanks to customer reviews which referred to me by name.