Alexandre Pavilus

Alexandre Beatrice Pavilus 3101 Port Royale Blvd,Fort Lauderdale-- EDUCATION York College, NY Occupational therapy Beacon Therapy Services, NY Fire Safety Level 1September 2017 Prevention of choking and Aspiration Parts 1&2September 2017 American red Cross, NY Adult First Aid/CPR/AEDSeptember 2017 EXPERIENCE Sheltair Aviation, Jamaica, NY Customer Service Representative June 2018- Present Assisted customers with requested services such as fuel, catering, hotel accommodations, ground transportation. Resolved customer requests, questions and complaints regarding the Company’s services or products. Communicated with customers via telephone, fax, face to face, e-mail, and Unicom/air to ground radio. Maintained records and reports and other clerical duties. Maintained and stock information, materials and amenities in the customer service areas. Resolved customers billing inquiries, Invoicing, payment processing. Organized handling request for large aircraft Pilots and Crew Members Assisted flight crews with trash removal and cleaning of the interior of the aircraft Followed up and ensured all fuel and service orders for departure have been completed on time SCO Family Services, Seacliff, NY Direct Support Professional September 2017- June 2018 Assisted an individual with activities of daily living. Encouraged attitudes and behaviors that enhance community inclusion. Provided support services for individuals with intellectual or developmental disabilities, including those who diagnosed with cerebral palsy, Down syndrome, autism spectrum disorders and other neurological impairments. Homewatch Caregiver, Westbury, NY Home Health Aide August 2016- December 2016 Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, State, and local requirements. Monitored patient condition by observing physical and mental condition, intake and output, and exercise. Supported patients by providing housekeeping and laundry services; shopping for food and other household needs. Companion Plus Home Care Westbury, NY Home Health Aide April 2015- October 2016 Prepared meal, helped with personal care, and their appointments Assisted patients by providing personal services, such as, bathing, dressing, and grooming. Helped patients care for themselves by teaching them how to use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene. Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient. SKILLS Computer: Languages: Highly proficient in Microsoft Office suiteBilingual in Creole and French Jet-A- 100LL Fueling Highly fluent in English