Alexandre Oussoultzoglou

ALEXANDRE OUSSOULTZOGLOU 84 Calle de Murillo, Arroyomolinos, Comunidad de Madrid 28939 Cell:-- SUMMARY Experienced Senior Technical Analyst - Principal Support Engineer at Oracle X86 domain SKILLS Skilled in Oracle Hardware/Software products Independent and responsible Problem solver Adaptable / Well organized Ability to work well under stress Self confident Ability to communicate with customers Team spirit Remote worker EXPERIENCE ORACLE MADRID Technical support Specialist for Oracle X86 07/2010 to Current - Technical support Specialist for Oracle X86 Servers and Engineered Systems: Exadata, Exalogic, BDA, ODA,OVCA/PCA - Handing critical customer escalations - Communication and Customer Focus for Problem Solving quality and Overall Support Satisfaction - EMEA Rational Troubleshooting Facilitation - Consistently handling customer issues within required SLA while providing quality detailed work and communication at all times - Remote resolution - Oracle Diagnostic Methodology : Structured approach for problem solving and knowledge capture - Raising bugs and RFE's with engineering and working with them directly to replicate, resolve and address issues and bugs - Mentoring for new hired Level 1 engineers - Out of hours/On duty support during the week-end - Working Languages: English, French, Spanish and Arabic - Work From Home most of the time SUN MICROSYSTEMS MADRID TSC Engineer 12/2005 to 07/2010 - Integration to Mission Critical as TSC Engineer - Resolution of software and hardware issues for French customers - Specialized in midrange and high end servers (serengeti, starfire, starcat) and data storage (JBOD, Storage arrays, Hardware raid, fiber channel, Veritas and Solaris Volume Manager) - Contribute to the evolution of the internal and external knowledge database SUN MICROSYSTEMS MADRID Technical Escalation and Knowledge Engineer 03/2003 to 12/2005 - Technical Escalation and Knowledge Engineer - Resolution of complex software and hardware issues escalated for World Wide customers in french, english and spanish - Contribute to the evolution of the internal and external knowledge database- Technical trainings provided to EMEA partner engineers SUN MICROSYSTEMS MADRID Support Engineer French Team 04/2002 to 03/2003 - EMEA Support Engineer French Team - Technical mentoring for the French Team SUN MICROSYSTEMS PARIS Support Engineer 12/2000 to 04/2002 - Mission in SUN providing assistance and troubleshooting as Support Engineer to SUN's customers with Silver, Warranty & Bronze contracts EDUCATION AND TRAINING MASTER OF SCIENCE PARIS XI University (France) , PARIS , FRANCE 1998 BACHELOR OF SCIENCE PARIS XI University (France), PARIS, FRANCE 1997 ACTIVITIES AND HONORS LANGUAGES French - Arabic : Native English - Spanish : High Greek - German : Low Hobbies : Chess, Football, Bike, Tennis TRAININGS ORACLE : - Oracle Advanced Support Gateway Server X3-2 / X4-2 / X5-2 - Oracle Big Data Appliance X3-2 / X4-2 / X5-2 / X6-2 - Oracle Database Appliance X3-2 / X4-2 / X5-2 / X6-2 - Oracle Exadata Storage Expansion X2-2 / X3-2 / X4-2 - Oracle Exadata V2 / X2-2 / X2-8 / X3-2 / X3-8 / X4-2 X4-8 / X5-2 / X5-8 / X6-2 / X6-8 - Oracle Exalytics In-Memory Machine X2-4 / X3-4 / X4-4 / X5-4 / X6-4- Oracle Network Applications Platform - Oracle Virtual Compute Appliance X3-2 / X4-2 - Zero Data Loss Recovery Appliance X4 / X5 / X6 - Oracle Exalogic Elastic Cloud X2-2 / X3-2 / X4-2 / X5-2 - Oracle Private Cloud Appliance X5-2 / X6-2 - Oracle Exalogic Elastic Cloud X6-2 SUN MICROSYSTEMS : - Intro To The Java Programming Language RedHat RH301 RHEL4 - Rapid Track Server T1000/T2000 - Galaxy Server line - Microsoft Windows Server 2003 & XP Red Hat Linux - Solaris 10 Part 1,Certified Engineer Solaris 10 - New Features Solaris 10 OS Contribute Knowledge Managing Knowledge Technical Reviewer - SF V250 Server Maint. and Troubleshooting Solaris Internals - Ldap- TCP/IP Network Administration - C Programming- Coach Training Global Resolution - Veritas Volume Manager - Solstice Backup- Global Vision, Mission and Values - Communication Training - Sunfire V880 Server Maintenance - Cross Cultural Training - Sunblade 1000/280R Server Maintenance SIXUN : - Network & System administration HP_UX, ORACLE, SQL, SHELL programmation - C, C++, Visual C++, Visual Basic 6.0, Java, HTML. - Microsoft Office 97/2000,XP (Word, Excel, Power Point), Macromédia Dreamweaver, Macromedia Flash 4, Adobe Photoshop 5.5. - MS-Dos, Windows /95/98/2000/NT, Linux, Unix, HP_UX - Solaris Database : Oracle 8, SQL.Protocoles : X25, RNIS, D, SDH, ATM