Alexandra Zorila

Alexandra Zorila Ecommerce Marketplace Manager London-- E-commerce Manager with more than 5 years’ experience in selling on Amazon & eBay platforms. I have experience in using a variety of systems, including Magento, WordPress, Brightpearl and Linnworks. I’m self-motivated and hard-working individual with a positive attitude and desire to constantly improve. I am available to start immediately. WORK EXPERIENCE Marketplace Manager My 1st Years, London July 2019 – December 2019 In charge of managing with managing the company´s online marketplaces such as Amazon, NOTHS, Mumzworld and Hard to find. Managing prices and promotions and ensuring the prices, stock, imagery and content is displayed correctly Work closely with the Creative and Merchandising department to ensure they supply all information and media Working closely with the Customer Service and Warehouse team for operational success Collaborate with the marketplace providers in order to agree on promotional campaigns so that they drive revenue and brand awareness Research opportunities to expand further Constantly monitor the account health performance and customer feedback Drive, manage and grow the Amazon platform and brand presence Oversee Amazon case logs, resolving fulfilment and product set-up issues alongside with customer service support Work alongside the Merchandising team in order to assist with stock management and forecast Analysis sales and identifying opportunities for growth, whilst being aware of marketplace competition Monitor and resolve brand infringement, removing copies and counterfeits good Continuously develop and report on processes to resolve issues and productivity Attend weekly sales meeting Marketplace Manager HAWES & CURTIS, London August 2017 – June 2019 In charge of managing the company’s online marketplaces – Amazon UK, US, Germany and France, eBay UK and eBay Germany. Maintaining good relationship with our 3rd party provider Pentagon, liaising to optimise performance and resolve technical issues with listings Setting up Amazon pay-per-click, cross selling promotions, eBay promotional campaigns and monitoring performance, ensuring eligibility of ads and low ACoS Managing pricing and promotions and ensuring prices, stock, imagery and content is displayed properly Work closely with the ecommerce team to ensure they supply all information and media Working closely with the other departments, such as the warehouse team and the customer service team for operational success Setting up and managing FBA (Fulfilment By Amazon); forecasting and arranging new shipments accordingly Research keywords for SEO Reporting on marketplace performance (KPIs) Responsible for ensuring homepages, listings and promotions are optimised for engagement and for driving and maximising sales Collaborate with the marketplace providers in order to agree on campaigns so that they drive revenue and brand awareness Work with the customer service team leader to identify and resolve operational issues for marketplace customers Researching opportunities to expand further Constantly monitor account performance and customer feedback eCommerce Manager KRISP Clothing, London. June 2016 to June 2017 In charge of managing the company's Amazon US, Amazon Canada, eBay US and eBay Australia platforms.    - Creating listings on the various platforms  - Manage SEO for listings by researching and utilising relevant keywords  - Managing pricing and promotions  - Creating and managing PPC campaigns on Amazon  - Creating FBA (fulfilment by Amazon) shipments based on sales reports and listing metrics  - Creating detailed sales reports with recommendations on improvements  - Liaise with customer service team to ensure high quality performance metrics on each platform Fulfilment Team Leader & eCommerce Executive Salveo Ltd - Watford - March 2015 to June 2016 In charge of creating Amazon listings in the UK, France, Spain, Italy and Germany, and fulfilling customer orders. Creating Amazon and Magento listings Writing copy for product listings and researching keywords for SEO Printing and prioritising customer and B2B orders Leading a team of 3-4 warehouse operatives Picking and packing orders Liaising with couriers Receiving and booking in deliveries Dealing with back-orders and other issues Working closely with customer service team Arrange FBA (Fulfilment by Amazon) shipments Working with various systems (Brightpearl, Amazon, Magento, Sage 200 and Royal Mail DMO) E-Commerce Internship Salveo Ltd - August 2014 to December 2014 Completed my internship in this online department store (www.salveo.co.uk). Learnt about all aspects of the business from dispatching customer orders to understanding how various sales channels such as eBay and Amazon work. Duties included: Created FBA (Fulfilment by Amazon) shipments Picking/packing customer orders Data entry Receiving deliveries and reconciling stock Analysing Excel reports -Inventory and lifestyle photography 1 recommendation available upon request Sales Person Russell & Bromley - Bromley - February 2014 to August 2014 Approaching customers Providing customer service Creating sales and hitting targets Stock room duties Merchandising Up-selling and cross-selling Handling incoming deliveries of stock Customer Advisor UNIQLO - December 2013 to January 2014 Tasked with fitting room duties, shop floor replenishment, customer service, applying security tags and unpacking/organising new deliveries of stock. Sales Assistant Sports Direct - August 2013 to November 2013 Duties included operating tills, providing customer service returns and exchange, replenishing stock, greeting customers,printing t-shirts,shop floor maintenance. EDUCATION Bachelor's in Computer Science Gas " University of Ploiesti 2006 to 2009 SKILLS FBA, Amazon, eBay, Customer Service,Microsoft Office, Web design, order fulfilment, strong customer focus, good standard of IT, attention to detail, communication skills, flexibility, works well in a team, social media, photography CERTIFICATIONS Manual Handling Awareness April 2016 to Present Completed Manual Handling Training