Alexandra Vasile

013502, Romania -- Alexandra Vasile A dynamic and result-driven professional with a successful background in sales, customer service and middle management. Comitted to achieving and exceeding targets while ensuring maximum customer’s satisfaction. Possess excellent interpersonal and communication skills. Strongly interested in health, wellbeing and mindfulness, working on daily basis for having and active and balanced lifestyle. Enjoys being part of, as well as managing and motivating a successful and productive team in a highly challenging work enviroment. Key Skills • Excellent organizational and leadership skills • Problem solving aptitude • Outstanding communication (verbal and written) and interpersonal skills • High adaptability and a team player, quick learner and self-improving • Attention to detail • Easily adaptable • Multitasking Career History Tripaneer 2018– Present: Account Manager • • • • • • • • • • • • • Working with Team Leads and Category Managers towards growing market revenue by ensuring Partners are successful and Customers have a great unforgettable experience. Identifying the top organizers in the assigned region and spending the majority of the time on maintaining, a second group that can be groomed for good quality as a backup and a tail of Partners for mass improvements Creating quarterly and monthly action plans for accounts Diving into reasons for high converting and low converting accounts from message quality, listing quality, response rate, response time, unavailability and so on to improve Partner’s Booking Conversion Rate and in turn Market and category Booking Conversion Rate Advising partners on improving their performance indicators: response rate, availability rate, average time to response, booking conversion rate, Understanding market: what kind of categories and styles is the market known for. Knowing the Partners: what do they focus on, what works for them, what kind of businesses are they, do they have enough staff, being aware on business seasonality, organizer profiles and types, booking windows (planning availability and promotions), customer trends, customer profiles and types. Coaching Partners on bad reviews received Working with Category Managers to create a plan for customer friendly booking policies: Cancellation Policy, Deposit Requirement Working with Category Managers to help design policies for the content team and Partners to get the required content and improve quality Tracking and processing actions in Office for the assigned market and helping find backup where needed Working with Category Managers, Customer Service Specialists and Program Office to resolve category escalations Working closely with Category Managers, Credit Collection Specialists on Partners pending payments to avoid deactivation and working on reactivation of Partners when suspended. Hoya Lens Romania-: Office Manager • • • • • • • • • • • Centralizing and record keeping of holidays, sick leave holidays, allowed tickets, time tracking, Report Salaries file, job descriptions, security and protection documents related Preparing various types of certificates requested by the employees and aproved by the senior managers, except those of income. Managing personnel files, except for the documents which contain information relating to employee income Drafting of job descriptions for the company’s employees Drafting and preparation of various HR documents (e.g. SWARM, procedures, certificates, addenda) Tracking the rental contracts concluded between the company and the clients Preparing the statements for the registration of the lease contract between the company and clients Contract management of suppliers and clients Editing various documents (contracts and additional documents for customers/suppliers, minutes, addresses, notifications) Maintenance of the company’s contracts Completing various reports, files, tables • • • • Using a range of office software, including email and Microsoft Office, spreadsheets and databases, to ensure the efficient running of the office Promoting staff development and training Respond to customer enquiries and complaints Reviewing and updating health and safety policies and ensure they’re observed Business Lease Romania 2015 – 2017: Sales Specialist • • • • • • • • • • • • • • • • • Approaching customers according to the scheduled contact times from the account plan Advising customers on fleet management at operational level Prepare quotes Being a fixed point of contact for a selected group of customers Monitoring the progress of the action points and provide feed back Maintaining contacts with the Operations and Finance departments in relation to service to customers Tracking issued quotes and their expiry dates Highlighting opportunities and threats, recording them in the system and taking action for the field and office sales teams Scheduling appointments for account managers with leads and customers and check they are kept Supporting the account managers in their preparation for visits Maintaining contacts with the Field Sales on the portofolio Maintaining and inputing the CRM system Processing customer and order data in the computer system Providing coaching and professional development to team-member sales associates in order to enhance their product knowledgeand sales skills Establishing productive, professional relationships with key personnel in assigned customer accounts Coordinating the customer involvement of other company personnel when needed Maintaining high customer satisfaction ratings that meet company standards Brotac Medical Center S.R.L. 2012 – 2014: Junior manager • Replacing the general manager while he is not available • Coordinating a 60 person department • Analyzing the possibilities of diversifying the activities of the company and drawing strategies to implement new services • Finding reasons why some products do not deliver proper results, creating solutions and reporting the results to the general manager • Analyzing the company’s activity and proposing directions to improve it • Constant monitoring of the competitor’s activity and drawing strategies to improve the services offered by the clinic • Promoting the products • Requesting approval for administrative expenses and trying to reduce them • Supervising the activity of the Medical Representative Coordinators • Supervising the activity of the nurses and making their activities more efficient • Monthly evaluation of the activity of the nurses • Solving the problems between the clinic and partners • Growing and maintaining the professional connection between the company and CASMB • Ensuring a proper flow of papers to the institutions which subordinates the company Brotac Medical Center S.R.L. 2010 – 2012: Marketing specialist • • • • Creating surveys for market research and coordinating the research campaigns Picking information for optimising the activity of the company by interviewing the customers and the potential customers Creating and updating the company’s internet sites Creating and proposing to implement new services • Developing new marketing strategies based on market analysis and coordinating campaigns to promote company’s products • Identifying the apropriate media channels where each product can be delivered to the public • • • • • Drafting and updating catalogues and promotional documents Creating strategies for employee engagement and retention Working closely with the sales team on products development and implementation Tracking marketing strategy resultus closely and creating detailed reports Reporting findings and results to the General Manager Brotac Medical Center SRL 2009 – 2010: Medical representatives coordinator • • • • • • Supervising the activity of a team of 10 medical representatives Maintaining a healthy relationship with the doctors Facilitate the access for the medical representatives to the staff who collaborate with the clinic Weekly evaluation of the professional performance of the medical representatives and creating a performance report to the junior manager Handling problems that might appear with the patients, creating an optimal solution and presenting it to the superiors Brotac Medical Center SRL 2007 – 2009: Medical Representative • • • • • • Creating, growing and maintaining a stable trustworthy collaboration with the assigned doctors Identifying and establishing new business Maintaining detailed records Presenting products to healthcare staff including doctors and nurses Planning and organizing the visits in my activity area,accurate communicating with patients and medical staff Creating a transparent connection with the patients and informing the superiors about problems that might occur Qualifications and Professional Trainings Bachelor’s degree: Economy and Business Law, Academia de Studii Economice, Bucharest Highschool: Nature’s Science, Colegiul National Ion Luca Caragiale, Ploiesti Personal Information Languages • • • • Romanian Native English Advanced Spanish Medium Greek Beginner Interests and Memberships September 2015-May 2016: Yoga Teacher Training Course, Kamala School of Hridaya Yoga and Meditation October 2010-July 2011 Media School Tudor Vornicu References References available upon request.