Alexandra Terenina
SKILLS
Communication
Problem-solving
Customer orientation
Data analysis
Attention to details
EDUCATION
MASTER - University of Pavia (Italy) - Political Science, Asian and African Studies.
BACHELOR - National Research University Higher School of Economics (Russia)- World economy and World politics.
contacts
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LANGUAGES
Russian – native,
English – advanced,
Chinese – upper - intermediate,
Italian – upper- intermediate.
EXPERIENCE
Operations manager at AuthenticPugliaTours (Bari, Italy)
Administrative activities
-Created more than 80 final itineraries for clients using TravefyApp, Excel, Google sheets in English, Italian, Russian.
-Increased the company’s efficiency by 20% by organizing the supplier database, managing bookings and maintaining records and files.
-Reviewed and managed documentation.
Communication&Business development
-Found more than 40 new suppliers for a long-term partnership and managed to keep partnership on a permanent basis.
-Increased the company's profit by concluding the agreements with partners and setting favorable prices of 15% less for the company.
Travel planning
-Created travel packages for new clients from South America, Russia and the USA which has strengthened the company's position оn these markets.
-Contributed to increasing revenue by 10-15% by creating new activities in customized travel packages.
Chinese-speaking sales assistant at Tommy Hilfiger PVH (Milan, Italy)
Direct sales
-Contributed to increasing revenue by 10-15% per year by providing high standards of customer service, fulfilling the sales plan, maintaining a customer database.
-Provided customer service to clients speaking necessary language: Chinese, English, Russian.
Chinese/Russian Interpreter (freelance in Moscow and Milan)
-Conducted translation to Chinese/Russian/English at negotiations dedicated to logistics, price setting at International Expo.
-Presented the company Molteni&Dada to potential foreign customers at international exhibition and provided translation.
