SOCIAL MEDIA EXPERT
ALEXANDRA TEJERO CANAL
Languages, people, and technology lover. I have thorough knowledge of
English and German cultures. Graduated in English Philology and currently
student of Marketing and Sales. Avid reader and aspiring author with very solid
literary knowledge. Currently taking courses for writers.
AVID READER AND ASPIRING AUTHOR WITH A VERY SOLID LITERARY .
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PERSONAL INFORMATION
linkedin.com/in/alexandratejero
C/ Miquel Àngel 12, 4-3, Terrassa
WORKING EXPERIENCE
Date of birth: 23rd of November 1984
Social Media Manager
eDreams Odigeo - Barcelona
Nationality: Spanish
10/2017 - 01/2018
Driving license B
Customer Care representative. Comments manager for
Twitter, Facebook, TrustPilot and other online platforms.
Incident resolution and booking changes in Amadeus.
Availability to travel
Unable to relocate
EDUCATION
After-sales Quality Assurance
Lidl España – Sant Cugat del Vallès
Higher vocational degree in Marketing and Sales
Institut Obert de Catalunya - Barcelona
03/2015 - present
01/2017 - 05/2017
Handling quality complaints. Document management of
official complaints. Customer care and follow-up of incident
resolutions.
Degree in English Philology and Linguistics
Universitat Autònoma de Barcelona
09/2004 - 06/2009
Sales Consultant
International Team Consulting
Sant Cugat del Vallès
Erasmus Program
Universität Wien - Vienna
09/2007 - 06/2008
10/2016 - 12/2016
Acquisition of German trade partners for a business fair of the
Spanish metallurgic sector. Daily reporting of lead progress
and KPIs.
LANGUAGES
SPANISH
100%
GERMAN
60%
CATALAN
100%
Language Instructor
Catalan Employment Service
Cerdanyola del Vallès
ENGLISH
80%
03/2016 - 07/2016
Business English classes for unemployed adults.
RESUMÉE ALEXANDRA TEJERO CANAL
SOCIAL MEDIA EXPERT
TRAINING AND COURSES
REFERENCES
Sandra Lorenzo
Novel writing course
Laboratori de Lletres - Barcelona
Customer Care Team Leader. eDREAMS ODIGEO
01/2018-04/2018
Contact: -
Creative Writing
Gotham Writers’ Workshop – New York (online)
Roberto Garcia
05/2013-11/2013
Customer Care Supervisor. LIDL ESPAÑA
ECDL
Estudem JBF S.L. - Terrassa
Contact: -
06/2010-09/2010
TECHNICAL SKILLS
Microsoft
Officel
9
Iconosquare
Instagram
Wordpress
SEM / SEO
0
PERSONAL SKILLS
innovation
creativity
organisation
flexibility
punctuality
teamwork
accountability
INTERESTS
CERTIFICATIONS
TestDaF
German certificate corresponding with CEFR C1
2014
reading
technology
writing
English Cambridge Advanced
English certificate corresponding with CEFR C1
cooking
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music
travelling
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2005
linkedin.com/in/alexandratejero/
C/ Miquel Àngel 12, Terrassa
