ALEXANDRA MARIE RILEY
QA Engineer
E -
-
West Chester, OH
QA TECHNICAL PROJECTS
ONLINE
Automated QA Framework for the Urban Routes App
Github
Skills: Python, Test Automation, GitHub, Pycharm
• Implemented automated bug detection using Python with agile methodology
to improve software quality and accelerate QA cycles.
• Engineered robust automated test scripts in Python to identify software
defects and validate functionality across multiple application modules.
• Executed and monitored test cases within PyCharm, leveraging integrated
debugging tools to quickly isolate and report bugs.
Data Query Optimization for Urban Grocers
https://github.com/quinolynn
LinkedIn
https://www.linkedin.com/in/alexandra-marie-riley/
SKILLS
Agile Methodology
Android Studio
Skills: SQL, Database Management, Command Line Tools, Data Analysis
• Leveraged SQL to efficiently manipulate and analyze data sets for quality
assurance testing.
• Streamlined data analysis workflows by creating reusable query scripts that
accelerated test case development and bug tracking.
• Utilized SQL commands such as SELECT, JOIN, GROUP BY, and WHERE over
a 1-week sprint as part of a solo project.
API Testing for Urban Grocers
Skills: API, Postman, JSON, Test Case Development, JIRA
• Developed and executed comprehensive API test cases using Postman and
JSON to validate backend functionality of a grocery delivery platform.
• Executed manual tests in Postman to validate endpoints related to product
listings, user authentication, and order processing.
• Parsed and evaluated JSON responses for accuracy, response codes, and
error handling, identifying multiple backend inconsistencies.
EDUCATION
QA Engineering Certificate
Triple Ten
2025
Online
BS in Forensic Science
University of Central Florida
2011 - 2014
Orlando, FL
• 6 Semesters completed towards a BS in Forensic Science
Automated Testing
Git
HIPAA
JIRA
Manual Testing
Postman
Python
UI Testing
SQL
CRM
JSON
PyCharm
Gmail
SUMMARY
QA Engineer QA Manual Engineer with a solid
foundation in manual and automation test design,
API testing, and Postman, driven by a passion for
innovation and continuous improvement. With a
background in customer service and support, I bring
a user- focused mindset, keen analytical skills, and a
proactive approach to uncovering root causes and
enhancing system performance. My experience at
Charter Communications, Eversana, and ACT has
honed my ability to translate complex user feedback
into actionable insights, ensuring seamless, highquality user experiences. Enthusiastic about Sporty
Group's mission to push the boundaries of
technology and deliver exceptional digital products, I
thrive in dynamic, fast-paced environments where
my contributions directly impact both product quality
and end-user satisfaction.
KEY ACHIEVEMENTS
EXPERIENCE
Customer Service Representative
Blue Ash, OH
• Resolved 40+ customer inquiries daily with an average handle time under 6
minutes by navigating a proprietary CRM system and managing calls through
Avaya
• Achieved a 98% QA score by consistently delivering accurate account
support, including billing troubleshooting, enrollment assistance, and
documentation
• Improved first-call resolution rates by applying detailed product knowledge
across diverse market areas to proactively address account issues
• Maintained seamless account continuity by accurately documenting all
customer interactions and service actions in a web-based CRM platform
• Recognized with a Bronze Award for excellence in QA scoring, attendance,
resolution rates, and transfer reduction, contributing to overall team
performance
Efficient Problem Solver
Resolved 40+ customer inquiries daily,
maintaining an average handle time under 6
minutes.
Charter Communications
04/2022 - 02/2024
GitHub
Avaya
Quality Assurance Excellence
Achieved 98% QA score by delivering accurate
account support.
Loan Recovery Specialist
Enrolled 2-5 borrowers weekly in federal
rehabilitation, reducing default status.
LANGUAGES
English
Native
EXPERIENCE
Contract Patient Access Representative
Eversana
06/2021 - 12/2021
Mason, OH
• Assisted 40+ patients daily by handling inbound and outbound calls to explain
program enrollment, medication delivery, and application status
• Achieved 98% QA score by delivering high-standard patient support, verifying
account details, and documenting all communications in compliance with
HIPAA protocols
• Processed and digitized 25+ paper applications weekly by entering accurate
patient data into internal systems, improving accessibility for care teams
• Verified active insurance benefits by contacting insurance companies and
reconciling patient-provided information with coverage records to expedite
medication approval
• Reviewed and processed program applications in accordance with Johnson &
Johnson foundation guidelines, enabling timely enrollment and medication
fulfillment
Default Recovery Specialist
Account Control Technology
12/2019 - 09/2020
Mason, OH
• Conducted 100+ outbound calls daily to reach defaulted student loan
borrowers and enroll 2-5 individuals weekly into federal rehabilitation
programs, reducing default status through low-payment plans
• Increased contact success rate by utilizing skip tracing techniques to obtain
accurate borrower information, enabling timely outreach and program
eligibility screening
• Met or exceeded key performance indicators by consistently achieving daily
dial goals, borrower contact rates, and minimum recovery thresholds
• Accelerated enrollment processing by guiding borrowers through digital
documentation platforms, ensuring accurate submission and reducing
turnaround time for program acceptance
• Maintained compliance with federal and client-specific policies by accurately
documenting all borrower interactions and account updates in internal
systems
