Alexandra Realisan

Alexandra V. Realisan Address: Pasay City, Metro Manila, Philippines, 1306 Birthday: August 1, 1991 Gender: Female Nationality: Filipino Linkedin: https://www.linkedin.com/in/alexandra-vrr/ Upwork: https://www.upwork.com/freelancers/~-a7bded4bfd (I used to actively work on Upwork—feel free to check my profile for client ratings and feedback) REMOTE PROJECTS Customer Support Specialist | Fast Growing Trees | Apr 2025-Jul 2025 (full-time seasonal) • Provided seasonal customer support for the largest plant nursery in the U.S., managing up to 50 calls daily with chat and email inquiries. Customer Success Specialist | Vitalady | Apr 2025-Jun 2025 (project-based) • Served as all-around support for a start-up, providing customer service while assisting with daily operations and contributing to business growth Admin Assistant | CMT Group | May 2019-Nov 2024 (full-time) • Executive ssistant to CEO and managers, and company admin officer; Admin assistant for B2B company of construction materials and PPE manufacturer company, maintaining the organization of Salesforce and HubSpot; Responsible for identifying high-quality leads and researching potential company buyers. Executive Assistant & Admin Officer | VERGE Ltd | Nov 2021-Sept 2024 (part-time) ● Executive assistant to CEO and company admin officer for a digital marketing agency Property Management Administrator | Beaunest Property Services | Jul 2024 (part-time) ● Executive assistant for property manager; light bookkeeping and tenants’ inquiries. Administration Assistant | Gilligan Rowe + Associates LP (full-time project based) Gilligan Rowe + Associates LP (Oct 2023 - Jun 2024) • Admin assistant for chartered accountant and trust company Tamaki Group Ltd (Mar 2022 – Oct 2023) ● Admin assistant for an e-commerce medical company Airbnb Virtual Assistant | Be Our Guest Housing | February 2022 (part-time) ● Co-host and admin assistant for property manager with multiple Airbnb/VRBO rentals Dispute Agent | Storm Media | Mar 2019 – Mar 2022 (full-time) ● Managed disputes and chargebacks through the PayPal, across over 100 Shopify stores. Light product management listings, process orders, handle customer information, track order status, and review order details. External Support Specialist | California HomeGoods | March 2019 – Aug 2019 (full-time) • Provided basic administrative support and customer service across Amazon and eBay platforms, handling inquiries via phone, email, and Facebook ManyChat. Project Manager | ISS Capital LLC | September 2018 – March 2019 (part-time) • Research and analyze tax-delinquent properties, including title and lien checks, to support acquisition efforts. Administrative Assistant | LK Real Estate Group | September 2018 – January 2019 (part-time) • Managed client leads in CRM and compiled property lists for probate cases Business Development Lead | Experience Expositions | September 2018 – February 2019 (contractual) • Created and executed email marketing campaigns for expositions, including building targeted outreach lists. Virtual Assistant | Investor VA Services | January 2018 – June 2018 • Trained in real estate investing essentials, conducted prospecting calls to seller leads, and sourced qualified real estate agents. CORPORATE WORK EXPERIENCES Relationship Manager | Advanced Credit Management | July 2017 – January 2018 • Collected outstanding payments from customers via phone and email while ensuring compliance with company policies and regulations. Performed skip tracing to locate unreachable debtors. Customer Service Representative | Teleperformace Philippines (Telstra) | January 2015 – June 2017 ● Assist small business customers with their mobile, phone or internet service query. ● Promoted as a Complaint Resolution Coordinator wherein the tasks mainly included taking over escalations, handling legal documents and email communication, training new hires for the complaint team and generating team reports. Customer Service Representative | West Contact Service (SiriusXM) | September 2014 – January 2015 ● Handle customer inquiries regarding their paid radio subscriptions, provide basic troubleshooting for signal issues, and upsell additional radio devices and subscriptions. Customer Service Representative | StarTek Philippines (T-Mobile) | November 2011 –July 2014 ● Assist inbound callers with customer service EDUCATIONAL BACKGROUND AMA College Learning Center IT Programming 4th flr Atrium Mall Taft Ave., cor Gil Puyat Pasay City