Alexandra Mullin

ALEXANDRA MULLIN Tulsa, OK •-• - EDUCATION________________________________________________________________________________ New York University Bachelor of Science in Media, Culture, and Communication, 2016 WORK EXPERIENCE________________________________________________________________________ Editor and Project Coordinator – Story Shares July 2017 – Present Remote • Edit the structure, grammar, and content of titles prior to publication and determine reading metrics • Manage collection curation and refinement based on target audience analysis • Handle buyer, partnership, and sales outreach projects for business development • Structure and execute marketing campaigns for site traffic and contest awareness Administrative Coordinator – New York University April 2017 – July 2018 New York, NY - Silver School of Social Work Graduate Admissions Office • Create and deliver one-off and mass communications to applicants, students, and faculty • Inform and advise admitted and prospective students about program options and class registration • Answer queries via phone and email using detailed knowledge of the school’s programs and policies • Work directly with faculty and University departments to handle master scheduling • Use of ImageNow, PeopleSoft, and Slate to track and update student applications • Knowledge of website customization programs, like CMS, and scheduling software, such as EMS Customer Support Coordinator – Rocketrip Nov 2016 – June 2017 New York, NY • Supported customers through email, phone, and live chat using customer service systems like ZenDesk • Bridged the gap between the user facing platform and internal processing via cross team communication • Conducted interviews and trained new hires; developed and implemented a new training manual • Designed and organized programs to drive user engagement Executive Assistant – News Corp Sept 2016 – Nov 2016 New York, NY - Executive Floor and Legal Department • Provided support to executives by handling calls and messages, managing calendars, coordinating with other executives and assistants • Booked travel and handled expense reports using Concur • Monitored executive floor’s inventory and budget; distributed mail; greeted guests Office Manager – Psychopharmacology Consultants August 2015 – August 2016 New York, NY • Managed doctors’ schedules; booked appointments; processed payments and handled billing • Took and return phone calls; filled prescriptions; facilitated communication between doctors and patients • Tracked office supply inventory and placed orders VOLUNTEER WORK AND INTERNSHIPS______________________________________________________ Proofreader – Savant Books and Publications September 2016 – September 2017 Remote • Proofread edited manuscripts; provided final round of comments and markups before publishing Editor – Watching America July 2016 – Dec 2016 Remote • Edited, fact checked, and proofread content for publication • Managed translators to ensure articles were submitted according to deadlines and submission guidelines