Alexandra Maria Rodriguez Gonzalez

I am a skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. I have worked in the call center industry for over 5 years now and have done sales, customer service, retention, Quality Assurance, training, training management, project management, setting up new campaigns, client relations.
I consider myself as an organized, detail-oriented, and conscientious self-starter, able to prioritize effectively to accomplish multiple tasks and stay calm under pressure.
An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. I am an experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.