Alexandra Lopez

ALEXANDRA LOPEZ Mandaluyong, Philippines •- •- SKILLS Organization, Communication, Problem Solving, Attention to Details, Multitasking, Calendar Management, Admin, Customer Service, Email and Chat Support, Social Media Management, Recruitment, Onboarding, Invoice Management, Timesheet, Data Entry, Transcription, Order Processing, Property Coordination, Proficiency in Hubspot, Microsoft Suite, Google Workspace, Click Up, Trello, Canva WORK EXPERIENCE Assistant Trainer Coordinator Feb 2022 - Apr 2024 DGBPO • Organized the trainer's class schedule • Liased and coordinated with property managers to resolve issues with training venues • Maintained and updated records of the training department for compliance purposes • Documented training and venue's standard processes and procedures • Reviewed trainer's invoices and timesheets for payroll processing • Trainer recruitment and onboarding Admin Assistant Aug 2019 - Jan 2022 DGBPO • Processed outcomes of the training classes and issued the certificates of clients after assessment • Provided client support about booking enquiries, reschedule requests, technical issues with LMS, etc. • Completed ad-hoc and general administrative tasks daily Medical Coder • Transcribed medical prescriptions from pharmaceutical companies and facilities in US • Processed real-time medical orders and maintained the client's records in the system Order Placer • Processed orders via food delivery application, Door Dash • Called restaurants and food chains to place orders Customer Service Representative Feb 2018 - July 2019 ISTA Solutions July 2017 - Jan 2018 OAMPI Inc. Sep 2016 - Feb 2017 • Provided quality customer service to the clients of a telecommunications company, T-Mobile • Offered support and solution to clients concerning billing, updating personal details, technical issues, availing promotions and other services C3 EDUCATION Bachelor of Arts Major in International Studies Graduated 2016 University of the East CUM LAUDE CERTIFICATION Civil Service Professional REFERENCE Available upon request Issued 2016