Alexandra Keith Lazaro

Hi there! I’m Alexandra, a dedicated and versatile professional with over 2 years of experience in customer service, virtual assistance, e-commerce support, and social media management. I take pride in helping businesses provide excellent customer experiences, run smoother operations, and strengthen their digital presence.

My career began in the customer service industry, where I handled a wide range of tasks including email support, live chat, order processing, and technical troubleshooting. I worked with well-known accounts like Fitbit under Google at Telus Digital Philippines, where I assisted customers with device issues, managed orders and subscriptions, and ensured seamless communication across platforms. I also supported Barcroft Auto Detailing as a Receptionist and Intake Specialist, managing scheduling, client inquiries, and CRM updates. These experiences gave me a strong foundation in using tools like Salesforce, Zendesk, Sprinklr, JustCall, FIELDD, and Khoros to resolve issues quickly and maintain high customer satisfaction.

As a Virtual Assistant and Shopify VA, I provide reliable administrative support and e-commerce management. I’m experienced in handling Shopify stores—from product listings, inventory updates, and order management to ensuring customers have a smooth shopping experience. I also assist with scheduling, data entry, research, calendar management, and other back-office tasks, helping business owners free up their time to focus on growth.

In addition, I’ve worked as a Social Media Manager, where I managed content calendars, responded to customer inquiries on platforms like Facebook, Instagram, and Twitter, and used my SEO and content-writing skills to improve engagement. Back in 2021, I even handled a travel and tours page called Grandeur Travel Corporation, growing it to over 300 followers with consistent posting and engagement. 

What sets me apart is my customer-first mindset, adaptability, and efficiency. I enjoy learning new tools quickly and thrive in remote settings where communication and organization are key. My background in tourism, hospitality, and client-facing roles has trained me to be resourceful, detail-oriented, and always professional.

If you’re looking for someone who can deliver excellent customer support, manage daily business tasks, handle your Shopify store, and grow your social media presence, I’d be excited to help. My goal is to not just meet expectations, but to go above and beyond in making sure your customers—and your business—are taken care of.