Alexandra Barca

QUALIFICATIONS Profile Customer-focused and highly dedicated professional, with hands-on experience in customer service, technical support, and account management. Noted for strong commitment to promptly address client needs and concerns and provide first-rate customer support to maximize sales potential and gain repeat business. Effective at multitasking, coupled with the ability to work within diverse environments and completing assigned duties within deadlines. Personal Information - - San Pedro, Laguna Areas of Expertise Account Management E-commerce Operations Sales Strategy Development Document Handling and Review Product Demonstration Customer Escalation Problem Identification and Resolution Fraud Prevention Technical Support Cold Calling Appointment Setting Education Eastern Visayas State University Carigara, Leyte Bachelor of Secondary Education Major in TLE Technical Acumen Microsoft Office (Word, Excel, PowerPoint) CRM Systems SEO Slack Zendesk Salesforce RingCentral References Professional Experience Filweb Asia Inc. | San Pedro, Laguna Account Executive  08/2024–03/2025 Oversee account management and address any client issues or concerns while guaranteeing prompt resolution Develop and maintain strong client relationships to foster trust and ensure long-term engagement Keenly analyze and interpret client needs and business goals to deliver tailored solutions that drive success and meet objectives Create and implement targeted sales strategies to boost revenue and achieve growth objectives Present and negotiate product/service offerings with clients to secure and close sales Carry out cold calls to potential clients to offer company services and products Set appointments with qualified leads for further discussions and product demonstrations E-commerce Account Manager/Product Lister (Part-Time)  04/2024–01/2024 Manage daily operations, encompassing order fulfillment, payment processing, and shipping coordination to ensure smooth and efficient workflows Maintain accurate and current product listings, pricing, and stock levels to guarantee up-to-date information for customers Effectively handle customer feedback and reviews to uphold and enhance the brand's positive image Formulate SEO-optimized product listings including descriptions, images, and categories to improve search visibility and drive traffic Craft engaging product descriptions and incorporate relevant keywords to enhance visibility and attract potential customers Coordinate inventory levels, while adjusting product prices and managing categories to facilitate easy navigation Conduct listings reviews and regular audits to ensure accuracy and keep information current Teletech | Cainta, Rizal Customer Service Representative, Retail/E-commerce Account  04/2021–04/2024 Ensured high customer service satisfaction through proactive strategies focused on resolving customer concerns Promptly answered customer calls to minimize wait times and efficiently addressed requests for products, services, and company information Fraud/ Account Takeover Specialist  Monitored customer transactions to detect and prevent fraudulent activities, such as account takeovers, friendly fraud, and theft, and canceled any identified fraudulent transactions from further processing Addressed queued transactions within service level agreements to alleviate potential revenue losses and ensure timely resolution Coordinated with banks and customers to verify information, as well as confirm or cancel authorizations Continuously observed customer and transactional records to detect unauthorized transactions and identify fraudulent accounts Silverwings | Makati City Sales Staff  01/2020–09/2020 Provided hands-on assistance to customers in quickly locating items to increase store satisfaction rates Arranged new merchandise on shelves and racks in attractive, while organizing displays to boost sales Checked floor displays for missing items and promptly replenished merchandise to ensure full and appealing presentation FOUNDEVER (Previously Sykes Asia Inc. | Cebu City Customer Service Representative, Educational Account  06/2017–09/2018 Support student enrollment by guiding them through the process and advising on courses, schedules, and program requirements Rendered technical support to students and teachers by troubleshooting issues with online platforms and assisting them in using educational tools Resolved academic concerns by addressing queries about curriculum, course materials, grades, and policies to support student success Maintained accurate and confidential student records to guarantee data integrity and compliance with regulations