Alexandra Ayad Sarmiento

Alexandra Ayad Sarmiento

$5/hr
Exceptional Customee Service VA
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
35 years old
Location:
Muntinlupa, Metro Manila, Philippines
Experience:
3 years
About

Hi I'm Alexandra. I have a 3 years strong experience in BPO industry supporting largest brands in United States. 

Here are a few, among other things I have heavy experience on that will surely make your campaign/project solved efficiently, effectively and successfully.. 

  • Inbound Phone Support

  • Basic Canva editing (photo/logos/banners)

  • Social Media Management

  • Email Support

  • Basic photo editing

-Refund Processing

-Tracking of shipment and order status

-Billing and Invoicing Clients

-Retention

-Report Consolidation

-Ticket Support

-Checking and explaining billing discrepacies

-Upselling

-Customer Support

I deliver excellence on my work by focusing on the needs of the clients and making sure that all of their concerns are well taken care of and in timely manner. I am very efficient when It comes to my tasks and I utilize all the resources and tools that I have to achieve satisfaction from my client which is an essential part of career growth.

If there's anything I need to know, I am willing to learn more.

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