Alexandra Ayad Sarmiento

Hi I'm Alexandra. I have 3 years strong experience in BPO industry supporting largest brands in United States as a Customer Service Specialist.

Here are a few, among other things I have heavy experience on that will surely make your campaign/project solved efficiently, effectively and successfully.

• Inbound Phone Support

• Basic Canva editing (photo/logos/banners)

• Social Media Management

• Email Support

• Basic photo editing

-Refund Processing

-Tracking of shipment and order status

-Billing and Invoicing Clients

-Retention

-Report Consolidation

-Ticket Support

-Checking and explaining billing discrepacies

-Upselling

-Customer Support

I deliver excellence on my work by focusing on the needs of the clients and making sure that all of their concerns are well taken care of and in timely manner. I am very efficient when It comes to my tasks and I utilize all the resources and tools that I have to achieve satisfaction from my client which is an essential part of career growth.