Ion Neculce 11 street -Chisinau, Republic of Moldova -
MD2064
PROFILE
∙ Over 9 years experience in sales: e-tail, retail, telemarketing and door-to-door sales.
∙ Sales experience in industries: fashion apparel & accessories sales, coaching & training services, financial products, real estate services.
∙ Consistently achieved record-high customer satisfaction rankings, demonstrated ability to make bottom line improvements, and able to successfully turn around underperforming operations.
Qualifications
International companies work experience allowed me to master 3 foreign languages: English, French and German. Perfectly bilingual: Russian and Romanian
Gained strong interpersonal, communication, listening and problem solving skills through over 6 years of customer service and sales representative experience.
Strong organizational skills allow me to be effective and efficient at multitasking and working under pressure in a fast paced environment.
High performance in both team and individual work environments.
Experience
Technical Director & E-commerce Business Development 5/2014-present
coutureonly.com – High-end Fashion Apparel, Shoes & Accessories E-store | Florida, USA
Achievements:
▪ Increased combined sales on all channels in 2016 for 2055% (Find Shipstation sales report screenshot in Appendix below)
▪ Built a PIM system with custom exports for Ebay, Amazon and Shopify channels
▪ Automated and optimized underperforming routines and processes by reducing required time
▪ Implemented new tools and methodologies that improved team collaboration and increased each team member’s performance
Tasks:
•Product Information and Digital Asset Management
•Inventory Management using Linnworks Order Management solution
•New sales channels on boarding, storefront setup and creation of product navigation hierarchies
•Launched & updated listings for all new & existing products on Ebay, Amazon, Shopify, Tradesy, Groupon, Rakuten, Overstock, Etsy.
•Managed Ebay and Amazon marketing:
▪ Promoted Listings CPC and Markdown Manager on Ebay
▪ Sponsored Products CPC management on Amazon
▪ Sales Events management on Ebay and Amazon
▪ Coupons Management on Amazon
▪ Feedback Management using FeedbackFive on Ebay and Amazon
•Set up Google Shopping campaigns, optimized and created reports
•Lead the migration to a new Product Information Management system built on Bitrix technologies
E-commerce Sales Manager 03/2014 - 05/2014
shopunder.com - Apparel, shoes & accessories e-store| Montreal, Canada
Identifying new sales channels & On-boarding
Launch new listings & permanent updates on Ebay, Amazon and Overstock
Customer service management on eBay and Amazon
Product repricing
Sales Agent 01/2014-03/2014
Axxess Payments – Small & medium sized business financial services | Montreal, Canada
Identified business needs and goals to offer best value proposition
Closing contracts in compliance with merchant industry requirements and providing after sale support
Building pipelines and reports on clients accounts and applying analytics methodologies to get insights
Building forecasts based on historical data from closed accounts
Customer service specialist 07/2013- 1/2014
domienova.com | Online real estate company headquartered in Ottawa, Canada
Elaborated customer service manual and policies
Worked out customer account management policies and customer service procedures
Enhanced customer service experience through all communication channels(phone, chat, by implementing adaptive case management business processes and rules management)
Broad experience with Salesforce
Account and Sales Manager 11/2011 - 11/2012
Qp.md & Vlive.md | Web-based companies headquartered in Moldova
Product information and digital assets management
Pre-sale and post-sale customer support
Processed data into CRM and elaborated sales reports
Account executive 02/2013 – 07/2013
Advanceit Financial –Small & Medium Business Financing Services | Montreal, Canada
Identifying business needs and goals to make best value proposition
Account management using CRM Salesforce
Prepared weekly reports on business accounts to get valuable insight for future targeting
Sales Representative 02/2011 - 06/2011
Factory Direct - Electronics Retailer| Toronto, Canada
Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
Positively and proactively helped solve problems for customers and balanced multiple customers in a fast-paced retail environment
Maintained corporate visual standards for the sales floor and stockroom
Demonstrated a high degree of integrity and upheld all company policies ( Loss Prevention, Customer, Employee)
Sales Associate 02/2008 - 08/2008
SBC - School of Business Communications - Professional Training Services | Republic of Moldova
Arranged monthly meetings to talk about sales accomplishments
Worked out new methods of storing files; resulted in a more retrievable and organized filing system
Searched for new customers and worked with customers’ databases
Scheduled appointments and maintained contacts with customers
Sales Representative 05/2007 - 09/2007
Silver Creek Pest Control – Pest Control Company (Internship) | Dallas, USA
Achieved status as a top sales representatives in my location and was a awarded a bonus
Made follow-up visits to ensure that the service was rendered properly
Trained new sales representatives
Telemarketer 04/2006 - 02/2007
Telmarcgroup telemarketing company | Republic of Moldova
Presented information and offered products to new and existing customers
Double-checked and maintained customers databases
Conducted client and market surveys in order to obtain information about potential customers
EDUCATION
09/2005 – 06/2008 Academy of Economic Studies of Moldova Chisinau, MOLDOVA
05/2007 – 09/2007 Trainings on selling techniques and problem solving Texas, USA
06/2006 – 07/2006 Social Leadership Trainings Chisinau, MOLDOVA
09/2000 – 06/2005 Antioh Cantemir Theoretical Lyceum Chisinau, MOLDOVA
REFERENCES- / Philipe Laubrier – Owner at Domienova.com- / Iris – Supervisor at Advanceit - / Ken- Sales Manager at Advanceit
Appendix
1. Coutureonly.com sales report from Shipstation for period of June 1st 2015 – July 5th 2016
