Alexander Vinuya

I am a dedicated professional with a strong background in technical support, customer service, and operations management, bringing over seven years of experience across IT solutions, gaming support, and manufacturing. My career has been built on solving problems, supporting clients, and ensuring smooth operations, and I take pride in being adaptable to diverse industries and challenges.

In my most recent role as a Tier 1 Technical Gaming Support Specialist for Rockstar Games clients, I provided first-level assistance to players across PC, console, and online platforms. I troubleshot installation, updates, connectivity, and account issues, escalating complex problems when necessary. Using CRM tools like Zendesk and SC Admin, I documented tickets and resolutions while maintaining high customer satisfaction through efficient and professional service.

Previously, as an Assistant Operation Supervisor at Target Lighting Manufacturing Corp., I oversaw logistics and freight coordination, including import/export processes with Philippine Customs and Clark CDC. I managed production material control and purchase orders both locally and internationally, coordinated production planning and inventory control using ERP systems, and conducted R&D material sourcing. This role strengthened my organizational and leadership skills, as I balanced administrative responsibilities with operational oversight.

Earlier in my career, I worked as a Technical Support Representative and Customer Service Specialist at Reimage Philippines Inc. (TopData Global IT Solutions). I assisted customers with VPN troubleshooting across multiple platforms and devices, guided installation and configuration processes, and provided live chat and email support using SnapEngage and Zendesk. I managed ticketing, escalations to engineering teams, and handled sales, retention, and account billing. My ability to multitask effectively allowed me to support multiple clients simultaneously while maintaining quality service.

My core expertise includes technical troubleshooting, customer service and retention, CRM tools, logistics and freight coordination, ERP and inventory systems, and multi-platform OS support. I am fluent in both English and Tagalog, which enables me to communicate effectively with diverse clients and colleagues. I am known for my problem-solving skills, multitasking ability, and leadership experience, all of which contribute to my success in both technical and supervisory roles.

• In short, I am a versatile technical support and operations specialist who combines customer service excellence with technical know-how and organizational leadership. My career demonstrates a balance of hands-on troubleshooting, client management, and operational oversight, making me a valuable asset to any organization seeking efficiency, adaptability, and customer satisfaction.