Alexander Rosales

ALEXANDER ROSALES San Salvador, El Salvador |-| - WORK EXPERIENCE Virtual Latinos - Virtual Assistant Virtual Assistant for a Law Firm in Manassas, VA. Fully Remote January 2024 - Present Conflict Resolution: Handled client concerns with professionalism and empathy, successfully resolving issues and turning potential conflicts into positive outcomes while maintaining a perfect communication. Client Relationship Excellence: Demonstrated an unwavering commitment to client satisfaction through proactive communication, personalized legal strategies, and timely updates. By fostering a culture of responsiveness and empathy, I consistently received outstanding reviews from clients, addressing their concerns with professionalism and ensuring they felt informed and empowered throughout their legal journeys. Customer Care Manager - Manager for Success Team Customer care manager for HPI | Superior Uniform Group Remote and Present in San Salvador November 2020 - November 2023 Implemented Feedback Loops: Developed and implemented a feedback system to gather customer insights, which led to actionable improvements in service delivery and contributed to a 40% reduction in customer complaints, fostering a more positive brand reputation. Enhanced Customer Satisfaction: As a Customer Care Manager, I implemented streamlined communication processes and personalized support strategies, resulting in a 30% increase in customer satisfaction scores. This focus on exceptional service not only strengthened client loyalty but also contributed to a 20% boost in repeat business, significantly driving overall company success. Morgan & Morgan - Internship for a Law Firm Internship as a Legal Assistant | Morgan & Morgan Law Firm Fully Remote July 2019 - November 2020 Client Interaction Exposure: Shadowed attorneys during client meetings, gaining valuable insights into client management and communication strategies that fostered trust and rapport, enhancing my understanding of client-centered legal practice. Document Drafting Skills: Assisted in drafting legal documents and briefs, honing my writing skills and attention to detail, ultimately increasing the accuracy of submissions and reducing revision time by 20%. LEADERSHIP EXPERIENCE & ACTIVITIES Virtual Assistant Virtual Assistant experience in diverse areas: San Salvador November 2020 & January 2024 Leadership and Project Management: Successfully led a team of interns on a legal research project, coordinating tasks and timelines, which resulted in a comprehensive report that was presented to senior partners. Additionally, organized workshops on legal writing and case analysis, enhancing team collaboration and skill development, ultimately enriching my curriculum with practical leadership experience and a focus on team dynamics in a legal setting. Customer Care Team Management Customer Care Leadership in a prominent uniform company San Salvador November 2021 & January 2022 Training and Development Initiatives: Facilitated peer training sessions on legal research methodologies, successfully leading a team of interns in collaborative exercises that fostered a supportive learning environment. By organizing group discussions and hands-on workshops, I enhanced team knowledge and engagement, resulting in a noticeable improvement in research quality. This experience not only strengthened my leadership skills but also showcased my ability to motivate and inspire others, reinforcing my commitment to professional development and adding valuable depth to my curriculum in legal education and effective team dynamics. EDUCATION Bachelor, Universidad Matias Delgado | Public Relations San Salvador February 2023 Bachelor of Public Relations | Minor in Enterprise Management | CUM: 9.2 equivalent to GPA: _/3.7 Relevant Coursework: International Relations, Human Rights, International Organization, (Spring 2021) Etichs in Public Relations, Data Science and Foundations, Marketing Strategy, Business Analytics (Spring 2022), Certifications: Certificate in English for Public Relations, Statistics and Trial Management. SKILLS AND INTERESTS Computer: Microsoft Suite, Adobe Suite, Photoshop, Illustrator, Clio, MyCase, Lawnmatics, SAP, Google Calendar, Calendly. Skills: Graphic Design, Project Management, Executive Assistant, Remote Assistant, Customer Care, Leadership, Public Relations. Lenguages: English: C2 (Native), Certified by TOEFL & IELTS, Spanish; (Native) Interests: Musical Theater, Designing, Managing Enterprises, Podcasts, Dancing, Singing and Acting.