Alexander P. Mabalot

I have expertise in Tier 2 telephone technical support and answering support queries via phone, email and remotely site computers. I have 4 years experience in setting up accounts in Active Directory and troubleshooting a broad variety of hardware and software issues.

I have expertise in providing desktop support services, installing hardware and software modules, data communication, digital switching, WAN, LAN, firewall configurations and issues.

I'm knowledgeable in computer TCP/IP Network fundamentals, Virtual Machine ware and Cloud computing technology. I'm also skilled in analyzing recurrent problems to find a permanent fix or work-around.

Here are the daily tasks done as a IT Helpdesk / Customer Support
Help Desk/Ticket Support
Live Chat Support
Email Support
Inbound Phone Support
Outbound Phone Support
Social Customer Support

I'm always interested in new projects and look forward to discussing how we can work together.