Alexander Lara Sartorio Jr

ALEXANDER LARA SARTORIO JR. EXTREMELY MOTIVATED TO CONSTANTLY DEVELOP MY SKILLS AND GROW PROFESSIONALLY. I AM CONFIDENT IN MY ABILITY TO COME UP WITH INTERESTING IDEAS FOR UNFORGETTABLE RESULTS. PERSONAL PROFILE OPERATIONS TEAM SUPERVISOR CUSTOMER SUPPORT TRAINER E-COMMERCE TECHNICAL SUPPORT ASSOCIATE II CUSTOMER SERVICE SPECIALIST PHONE BANKER CONTACT 200 Aries Street, Batimana Cmpnd, Marulas, Valenzuela-- - EDUCATION S.T.I College CALOOCAN Associate In Information Tech,- SKILLS Exceptional communication skills Successful working in a team environment, as well as can work independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results HOME BASE AND FREELANCE EXPERIENCES Mouse Potato Inc. OPERATION TEAM SUPERVISOR : MAY 2019-PRESENT Oversees the employees and regulates them to perform the work assigned. Report to Operation Manager, COO and CEO Supervise people at work. Look after the work and performance of every single employee of my team. Focus to People and their actions. Manage daily,weekly and monthly report via Trello. Side by side to associate and coaching session. Verify and Generate Leads Clientele Mouse Potato Digital Marketing & E-Commerce Consulting EXECUTIVE ASSISTANT & CUSTOMER SUPPORT TRAINER JULY-NOVEMBER 2018 Managing Facebook Inquiries Handling Concerns with Point Of Contacts Promotion and Marketing Materials Sending Proposals and Contracts to Point of Contacts Verify and Generate Leads Setting Up Meetings with Clients Emcee - Introduction to the Speaker, Creating a Teaser, Icebreaker and Games Social Media Postings - Video Blog for the ongoing workshop and seminars ALEXANDER LARA SARTORIO JR. APPLICATION & SOFTWARE Microsoft Office 10 Trello 10 Canva 10 Google & Application 10 Skype 10 Web ops & Nice Recording 10 FOLLOW ME @ jhaime152 xandersalvidarlarasartorio xanderlara SEMINARS&. TRAINING Escalation Support Outdsourcing Wizard CUSTOMER SUPPORT/VIRTUAL ASSISTANT: JANUARY 2017-MARCH 2017 Out Bound Calling Sales Verify and Generate Leads Admin task PROFESSIONAL EXPERIENCE TELUS International Philippines CUSTOMER SALE SOLUTION : AUGUST - PRESENT 2020 Mobility sales Outbound Process order via Smart Desktop Assist customers regarding billing & general inquiries. Covergys North Edsa TECH SUPPORT : APRIL-AUGUST 2018 Handle International account Troubleshoot TV cable services Assist customers regarding billing & general inquiries. Training JP Morgan Chase Bank & C.O LEAP TRAINING CSO/CSA RANK OFFICER 2: APRIL 2016- SEPT 2016 (Leadership) Drop Shipping 101 workshop Account : Chase Card Review card member account details. Pay by phone,Balance transfer, Refund process, Billing Inquiries and dispute. Advance Virtual CBPS CitiGroup CITI BANK Assistant 101 CSO/CSA RankOfficer 3: May 2015- March 2015 Account : US CITI Cards Review card member account details. Pay by phone,Balance transfer, Refund process, Billing Inquiries and dispute. OTHER EXPERIENCES Jollibee Dau –Jenra Mall Dau Mabalacat Pampanga – July, 2006 to December 2006 Services Crew/ Marketing Assistance Dining, Counter, JED Jollibee Express delivery, SMART Party Organizer. Event Host INCON Industrial Corp. RJELL Pio Valenzuela Marulas Valenzuela City – Jan, West Contact Services Inc. ALORICA Senior Customer Services (Special Service Team Escalation) Product trainer September, 2008 to March 2015 Online assistance for gift card orders Review forms to be escalated to clients Accepts supervisory and managerial calls Call Listening from Tier-1 escalation support calls and calibration with Ops(NICE recording) Training materials and Reporting. Point of contact if PTL, OTS and Report Specialist or Work Force are not available. Screened/Consultant for new hire tier-l agent to be promoted as tier-ll, coaching, score update via excel spreadsheets and Web ops. Resolves customer’s issues regarding card transactions by escalating the concern to the corporate office through email(outlook). Provides gift card balance inquiry service to all of our client’s and customers all throughout Canada and the United States. Direct contact to procedures team, QA and clients if there are updates about retail resources procedures for each account. Call back protocol for each customers to gather more accurate information for their concern and be escalated to corporate office by. 2006 to June 2006 Stock Helper /Encoder /QA Stock Inventory and Line Quality Checker T.R.G Philippines IBEX CUSTOMER SERVICE REPRESENTATIVE FEB, 2008 TO JUNE 2008 Customer Service Representative Deals for Internet, Cable, and Phone Services over the phone Application. Account: Moulton Customer Service Representative Assisting customers for online order, and order status. IRMC -IQOR Philippines CUSTOMER FINANCE ASSOCIATE(COLLECTION)MARCH 2007 NOVEMBER 2007 Account: Sprint/Nextel Communicate account transaction and details. Payment process, pay by phone or check payment(PTP)