Alexander Hasegawa

ALEXANDER SORANIOSOS HASEGAWA Blk 12 lot 19&20 Deca Homes, Bacolod City Negros Occidental Mobile No. - Email Add:- CAREER OBJECTIVE To acquire a responsible career opportunity in order to fully utilize my skills and training while making a huge significant contribution to the success of this company. PERSONAL DATA Gender:Male Date of birth:March 5, 1994 Height:170cm Civil Status:Single Religion:Roman Catholic EDUCATIONAL BACKGROUND Tertiary:Asian College of Aeronautics Bacolod City Negros Occidental Aeronautical Engineering A.Y. - (Undergrad) Secondary:Dominggo Lacson High School Bacolod City Negros Occidental A.Y. - Primary:ETCS II Bacolod City Negros Occidental A.Y- EXPERIENCES JPMorgan Chase & Co. Retail Customer Specialist II - October 13, 2017 - April 2021 - assists customer over the phone with their banking needs - provides technical support to customers - ensures good quality customer service TRAININGS * Career Management * Crisis Management * Customer Focus * Ethics at Work * Global Collaboration * Process Improvement * Strategic Thinking * Team Creation Focus Direct Customer Service Specialist ( May 2013-June 2014) Quality Assurance Specialist ( July-) - assures company guidelines and procedures are strictly implemented throughout the call - provides coaching feedback to specialists - sends monthly evaluation reports to the management CHARACTER REFERENCES Armando Jalique Jr. MAPEH Teacher St. Roch Academy - Sean A. Sumpay Customer Service Specialist Teletech - Giannelli Servantes Customer Service Specialist II JPMorgan Chase & Co. - CERTIFICATION: I the undersigned, hereby confirm to the best of my knowledge and belief, that the information of this resume are true and correctly describes my qualifications, my experience and myself. ALEXANDER S. HASEGAWA Applicant