Alexander Han

Alexander Han

$5/hr
Rockstar VA
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
37 years old
Location:
Imus, Cavite, Philippines
Experience:
5 years
Customer Care Specialist, Content Editor, Remote Worker B1 L1 Woodlane Homes D Malagasang 1A Imus, Cavite PH 4103 (--Skype ID: jehanjir.han RELEVANT INDUSTRY EXPERIENCE SKILLS Authority Builders Co.​— C ​ ontent Editor Team Management DECEMBER 2018 - PRESENT (Flextime - Pay Per Task) Quality Assurance Alexander Jehanjir A. Han • Proofreading and editing content to meet company standards • Point of contact for both customer and internal client's queries and requests Email Management Conflict Resolution • Created new training modules and facilitates training of newcomers • Direct, organize and manage the team to ensure that people are available and aligned with the business process and needs • Manage workflow, workload and ad-hoc requests OTHER FREELANCING EXPERIENCES Market Research Lead Generation TaskUs PH ​— ​Customer Service Representative-Balsam Brands DECEMBER 2016 - NOVEMBER 2018 Product Description Writer Amazon • Supervise and mentor customer service officers Transcription Services • Manage escalated issues Data Entry and Research • Primary contact point for internal client service queries and needs Content Moderation TaskUs PH ​— ​Customer Service Representative-Birchbox DECEMBER 2015 - OCTOBER 2016 COMMON SOFTWARE USED • Responded to customer inquiries and concerns regarding products via Word Processing - Google Docs/MS Word email and through chat • Managed customer accounts • Delegating tasks among team members • Train and supervise customer service officers Spreadsheets - Google Sheets/MS Excel Databases - Google Drive/Dropbox Helpscout EDUCATION International School for Hotel and Restaurant Management, ​Bacoor, Cavite PH — B ​ achelor’s Degree JUNE 2006 - MARCH 2010 Xero Slack
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