Customer Care Specialist, Content Editor, Remote Worker
B1 L1 Woodlane Homes D
Malagasang 1A
Imus, Cavite PH 4103
(--Skype ID: jehanjir.han
RELEVANT INDUSTRY EXPERIENCE
SKILLS
Authority Builders Co.— C
ontent Editor
Team Management
DECEMBER 2018 - PRESENT (Flextime - Pay Per Task)
Quality Assurance
Alexander Jehanjir A. Han
• Proofreading and editing content to meet company standards
• Point of contact for both customer and internal client's queries and
requests
Email Management
Conflict Resolution
• Created new training modules and facilitates training of newcomers
• Direct, organize and manage the team to ensure that people are available
and aligned with the business process and needs
• Manage workflow, workload and ad-hoc requests
OTHER FREELANCING
EXPERIENCES
Market Research
Lead Generation
TaskUs PH — Customer Service Representative-Balsam Brands
DECEMBER 2016 - NOVEMBER 2018
Product Description Writer Amazon
• Supervise and mentor customer service officers
Transcription Services
• Manage escalated issues
Data Entry and Research
• Primary contact point for internal client service queries and needs
Content Moderation
TaskUs PH — Customer Service Representative-Birchbox
DECEMBER 2015 - OCTOBER 2016
COMMON SOFTWARE USED
• Responded to customer inquiries and concerns regarding products via
Word Processing
- Google Docs/MS Word
email and through chat
• Managed customer accounts
• Delegating tasks among team members
• Train and supervise customer service officers
Spreadsheets
- Google Sheets/MS Excel
Databases
- Google Drive/Dropbox
Helpscout
EDUCATION
International School for Hotel and Restaurant
Management, Bacoor, Cavite PH — B
achelor’s Degree
JUNE 2006 - MARCH 2010
Xero
Slack
