Alexander George Casper

Alexander George Casper- |​ 2036 Mifflin St| Philadelphia | PA | 19145 | tel: - EXPERIENCE: Hunt Auctions LLC, Exton, PA June 2018-Present Retail Store Manager ● Managed retail space inside Major League Baseball Stadium, selling vintage sports merchandise. ● Met and exceeded sales expectations of $1000 a day. Selling over $10000 of merchandise in 35 transactions some days. ● Handled cash register and POS ordering system. Scanned, organized, and placed orders for new inventory. ● Find opportunities to upsell products to customers to increase revenue per sale. ● Decorated storefront to promote sales and promotions within the company. Public Outreach LLC, Vancouver, BC July 2017-April 2018 Head Supervisor Fundraising Philadelphia ● Supervised and trained direct marketing fundraising for multinational NGO Plan International in street, door to door, and retail mediums. ● Maintained individual and team fundraising quotas to maintain profitability and client happiness. ● Promoted positive monthly donor relations by reaching out to prospective donors. ● Supervised fundraising team responsible for over 80% of new donors in the Philadelphia region with personal rates of 75% continued long term sustained donors. ● Achieved top 10 weekly sales performance in North America. ● Built door to door and retail fundraising programs at for the organization within the Philadelphia region. Turn 5 Inc. American Muscle and Extreme Terrain June 2016-April 2017 Customer Service Specialist ● Answered incoming phone calls and processed customer orders. ● Sold additional products by recognizing opportunities to upsell accounts; discussing new products, and other necessary products. ● Provided historical records by maintaining records on area and customer sales. ● Demonstrated control of escalated situations with customers and worked with the team to resolve them by investigating problems; developing solutions; preparing reports and making recommendations to management. ● Gave automotive tech advice for Ford Mustangs, F-150s. and Jeep Wranglers along with demonstrating product knowledge with automotive parts. ● Assisted the company in increasing automotive part sales over $150,000 over prior quarter by creating meaningful relationships with customers. ● Assisted customers through calls, live instant message chats, and emails while meeting sales and contacts quotas. The Recovery Agency, Pottstown, PA May 2016-November 2017 Booking Agent/Event Manager ● Coordinated business for hiring musicians for small public events, worked with agents/clients for scheduling future events, wrote press releases for events and distributed them to local press. ● Maintained cleanliness and decoration to venue’s and host’s standards along with conflict resolution involving damages and delays. ● Marketed to specific crowds of people through social media and similar events through Facebook promotional tools, blogs, and social media tools along with ticket sales through distribution services. ● Created event flyers through programs like Adobe Illustrator and Photoshop. ● Coordinated event times with event venues, greeted customers at the door and talked to the crowd on the PA speakers. Managed sound and security when short staffed. ● Communicated with artists to ensure that they had the equipment needed for their performances. ● ● Resolved customer complaints through social media and email. Followed all laws and policies pertaining to alcohol use and safety in the state of Pennsylvania. Removed disorderly guests from the events, check ID’s to ensure guests are old enough to attend the events. ● Trained new promoters and agents to ensure that all events offer a quality experience for customers and clients. L&L Catering, Frederick, PA November 2014-August 2015 Kitchen Assistant ● Assisted the chef in recipe preparation and followed given recipes to recreate various dishes. ● Served food and beverages to clients as ordered. ● Cleaned up and set tables after guests leave. Cleaned station area and washed all pans and dishes used to cater the event. ● Assist in supervising and serving guests of up to 900 people in dining area. The Limerick Diner and Pub, Limerick, PA June 2014-June 2017 Server/Host ● Protected establishment and patrons by adhering to alcohol beverage control policies and laws including checking customer ID’s and watching the register and exits to prevent theft. ● Offered cocktails and identified appropriate wines to accompany the choices of the customers. Poured and served beverage choices from bar. ● Relayed food orders from customer through computer to the kitchen and bar and notes progression of cooks and bartenders. ● Handled customer complaints and addressed them, offering discounts on checks or other resolutions to kitchen/server mistakes. SKILLS & LANGUAGES: ● Computer Skills: MS Word, Excel, PowerPoint, Publisher, Adobe Illustrator, Photoshop, T5OM, Skype and Email. ● Social Media skills: Facebook ● Proficiency in written Spanish, learning to speak Spanish and Dutch. ● Customer Service: Multiple years of food service and event managing, 9 months call center/email/live chat, 9 months of direct marketing sales/fundraising supervisor experience. ● Automotive parts knowledge on Ford Mustangs, Ford F-150s, and Jeep Wranglers. ● Photography skills; assisted in photo booths at weddings and events, as well as live action photography at concerts. EDUCATION: Temple University, College of Education Philadelphia, PA Bachelors of Arts Majors: Middle Education/History Attended Aug 2015-May 2016 Boyertown Area Senior High School Boyertown, PA Graduated Class of 2015 OTHER/AWARDS: Pennsylvania Student Education Association Jan 2016-May 2016 PACE Coordinator Officer Temple University The Temple News Aug 2015-May 2016 Staff Writer The Berks-Mont Newspaper The Berks-Mont Newspaper Award 2015 The Boyertown Cub Newspaper Sports/A&E Column Editor Jan 2014-June 2015