ALEXANDER KALU
VIRTUAL ASSISTANT
Owerri, Imo, Nigeria |-| - | Linkedin | Portfolio
I am a highly organized and detail-oriented Virtual Assistant with a strong background in eCommerce, administrative
support, and customer service. Skilled in SEO-driven content creation, product audits, data entry, and workflow
optimization across platforms like Amazon, eBay, Walmart, and Shopify.
Proficient in Google Sheets, Microsoft Office, Trello, Slack, and Canva, with experience in email management, research,
project coordination, and customer relationship management (CRM). Adept at handling high-volume tasks, optimizing
processes, and ensuring operational efficiency in fast-paced digital environments.
AREA OF EXPERTISE
E-Commerce & Inventory Management
Administrative & Office Management
Sales & Business Development
Customer Service & Relationship Management
Data Analysis & Visualization
Marketing & Design
KEY ACHIEVEMENTS
Enhanced Inventory Accuracy & Fulfillment Efficiency: Optimized product listings and inventory workflows across
Amazon, eBay, and Walmart, reducing stock discrepancies by 40% and improving order fulfillment speed.
Streamlined Administrative Processes: Implemented a streamlined data entry system, reducing processing errors
by 30% and enhancing document organization for faster retrieval.
Improved Customer Satisfaction & Retention: Resolved 95% of customer inquiries within 24 hours, leading to a
98% customer satisfaction rating and a 15% increase in repeat customers.
Successful eCommerce Product Launch: Led the launch of a new eCommerce product line, increasing category
sales by 25% within the first three months.
Optimized Data Management & Reporting: Automated inventory tracking using Google Sheets and Power BI,
cutting manual data entry time by 50% and improving reporting accuracy.
Boosted Organic Traffic & Conversions: Designed and optimized SEO-driven product descriptions and images,
resulting in a 20% increase in organic traffic and a 10% boost in conversion rates.
PROFESSIONAL EXPERIENCE
E-commerce Support
July 2024 - Present
Thelifestyledco l Phoneix, Arizona, United States.
As an eCommerce Support Specialist at TheLifestyledCo, I play a key role in optimising and maintaining the online
store to enhance product visibility and sales performance. I manage the end-to-end product life-cycle, ensuring listings
are accurate, engaging, and SEO-optimised for better discoverability.
Product Management: List, update, and audit products to ensure consistency, accuracy, and an optimised
shopping experience.
SEO & Content Optimisation: Craft engaging, keyword-rich product descriptions and tags to improve visibility and
conversion rates.
Product Image Design: Enhance visual appeal by designing high-quality product images that align with branding.
Data & Quality Control: Regularly review vendor websites to verify product information, ensuring listings remain upto-date and accurate.
E-Commerce Manager
Jan 2021- Jan 2023
TRQ l Pepperell, Massachusetts, United States
As the E-Commerce Manager at TRQ Auto Parts, I spearheaded the optimization and growth of the company's online
presence across Amazon, eBay, and Walmart, driving sales, operational efficiency, and customer satisfaction. My role
combined marketplace strategy, performance analytics, and digital marketing to maximize revenue and brand visibility.
Multi-Channel Management: Led sales operations across Amazon, eBay, and Walmart, ensuring top-tier product
placement, competitive pricing, and compliance with platform policies.
SEO & Listing Optimization: Created and refined high-performing product listings with keyword-rich descriptions,
optimized images, and strategic tagging to enhance discoverability and conversions.
Data Analytics & Strategy: Utilized Google Sheets and marketplace analytics to track performance metrics,
forecast trends, and implement data-driven sales strategies.
Advertising & Promotions: Managed and optimized PPC campaigns and promotional strategies across all
platforms to drive traffic and increase conversion rates.
Customer Experience & Compliance: Monitored customer interactions, responded to inquiries, and ensured
adherence to marketplace policies to maintain high seller ratings and customer trust.
Process Optimisation: Streamlined eCommerce operations through automation tools and workflow improvements,
enhancing efficiency and reducing manual workload.
E-commerce Support
Jan 2020 - May 2023
Westar Distribution LLC l Odenton, Maryland, United States
As an eCommerce Support Specialist at Wester Distribution LLC, I played a key role in inventory management, product
listing, and data optimization, ensuring seamless online operations across multiple sales channels. My contributions
helped maintain accurate stock levels, improve product visibility, and enhance the overall efficiency of eCommerce
processes.
Inventory Management: Monitored stock levels, tracked replenishment, and ensured accurate product availability
across digital storefronts.
Product Listing & Updates: Managed and optimized product listings with detailed descriptions, high-quality
images, and SEO-driven tags to maximize visibility.
Data Audits & Reporting: Conducted regular audits on inventory data, cross-referencing vendor information to
maintain accuracy and prevent discrepancies.
Order Processing & Coordination: Assisted in order fulfillment workflows, collaborating with vendors and internal
teams to streamline operations.
eCommerce Platform Optimization: Utilized Google Sheets and other tools to track product performance, ensuring
compliance with platform requirements and best practices.
Inventory Manager
Jan 2020- Oct 2022
Protier Industries LLC l Maryland, United States
As an Inventory Manager at Protier Industries LLC, I led the inventory management process across multiple
eCommerce platforms, ensuring optimal stock levels, data accuracy, and seamless supply chain operations. I played a
key role in optimizing warehouse workflows, preventing stock discrepancies, and enhancing overall operational
efficiency.
Inventory Management & Control: Oversaw stock levels, replenishment strategies, and demand forecasting,
reducing stockouts and overstock issues.
Multi-Platform Stock Synchronization: Managed inventory across multiple eCommerce platforms, ensuring realtime accuracy and preventing listing errors.
Supplier & Vendor Coordination: Maintained strong relationships with suppliers, negotiating terms to secure timely
restocks and cost-effective inventory solutions.
Data Analysis & Reporting: Utilized Google Sheets, ERP systems, and analytics tools to track stock performance,
identify trends, and optimize inventory turnover.
Process Improvement & Workflow Optimization: Implemented efficiency-driven inventory workflows, reducing
discrepancies and enhancing warehouse operations.
Cross-Functional Collaboration: Worked closely with the warehouse, purchasing, and eCommerce teams to ensure
accurate stock availability and fulfillment.
Listing Coordinator
Mar 2020- Jan 2023
1A Auto l Pepperell, Massachusetts, United States
As a Listing Coordinator at Wester Distribution LLC, I led the end-to-end product listing process across multiple
eCommerce platforms, ensuring accuracy, optimization, and compliance with marketplace standards. In this
leadership role, I collaborated with cross-functional teams to enhance product visibility, streamline workflows, and
drive online sales.
Leadership & Team Coordination: Supervised and guided a team in executing product listings, ensuring alignment
with company objectives and marketplace best practices.
Product Listing & Content Management: Created, optimized, and maintained high-quality, SEO-driven product
listings with detailed descriptions, attributes, and images to maximise visibility.
Marketplace Compliance & Best Practices: Ensured all listings adhered to platform-specific guidelines, reducing
errors, minimizing delistings, and improving overall account health.
Data Integrity & Quality Control: Conducted regular audits on product data, cross-referencing with vendor
information to maintain accuracy and consistency across all sales channels.
Performance Monitoring & Reporting: Leveraged Google Sheets and eCommerce analytics tools to track listing
performance, analyze trends, and implement data-driven improvements.
Process Improvement & Workflow Optimization: Developed and implemented efficient listing workflows, reducing
turnaround times and increasing operational efficiency.
Customer Service Representative
Apr 2016 - Oct 2022
Ogbonne Retail Store l Port-Harcourt, Rivers, Nigeria
As a Customer Service Representative at Ogbonne Retail Store, I provided exceptional customer support for both
online and offline foodstuff sales, ensuring seamless transactions and customer satisfaction. My role involved
handling inquiries, processing orders, resolving complaints, and enhancing the overall shopping experience.
Customer Support & Issue Resolution: Assisted customers with inquiries, order placements, and issue resolution
through multiple communication channels.
Order Processing & Fulfillment: Managed order entries, coordinated with inventory teams, and ensured timely
deliveries for both in-store and online purchases.
Sales Assistance & Product Recommendations: Guided customers in selecting food products, promoting bestselling items, and upselling relevant products.
Complaint Management & Service Recovery: Addressed customer concerns promptly, implementing effective
solutions to maintain high customer satisfaction.
POS System & Transaction Handling: Processed cash and digital payments, maintained accurate transaction
records, and ensured compliance with store policies.
Online & Offline Customer Engagement: Managed customer interactions via social media, phone, and in-person,
fostering brand loyalty and repeat business.
Administrative Assistant
Aug 2015- Aug 2017
100 Percent Fragrance l Lekki, Lagos, Nigeria
As an Administrative Assistant at 100 Percent Fragrance, I provided high-level support to the CEO and played a key
role in managing daily operations, coordinating sales processes, and ensuring smooth business functions. I handled
administrative tasks, customer interactions, inventory coordination, and vendor communications for the perfume retail
business.
Executive Support & Office Administration: Assisted the CEO in scheduling, correspondence, and operational
management to streamline business functions.
Sales & Order Processing: Managed customer inquiries, sales transactions, and online/offline orders, ensuring
timely fulfillment and excellent service.
Inventory Coordination & Supplier Liaison: Worked closely with suppliers to track stock levels, place orders, and
maintain accurate product availability.
Customer Engagement & Relationship Management: Handled client communications, resolved issues, and
enhanced customer satisfaction through personalized service.
Data Entry & Documentation: Maintained accurate sales records, prepared reports, and ensured efficient filing of
business transactions.
Marketing & Brand Support: Assisted in social media management, promotional campaigns, and product launches
to increase brand visibility and sales.
Customer Success Manager
Jan 2015- Aug 2017
Max International l Salt Lake, Utah, United States
As a Customer Success Manager at Max International, I played a pivotal role in driving customer satisfaction,
retention, and product adoption within the health and wellness sector. I provided expert support to clients, ensuring
seamless product integration while promoting Max International’s scientifically backed supplements and medical
research initiatives.
Customer Onboarding & Retention: Guided clients through product usage, ensuring a deep understanding of the
benefits of Max International’s pharmaceutical and wellness solutions.
Sales & Account Management: Managed a portfolio of customers, upselling and cross-selling products while
increasing overall client engagement and revenue.
Medical Research & Product Advocacy: Educated customers on the science behind glutathione enhancement and
RiboCeine™ technology, reinforcing the value of Max International’s offerings.
Relationship Management & Customer Support: Provided proactive support, resolving concerns, and building longterm relationships with healthcare professionals and distributors.
Data Analysis & Reporting: Monitored customer feedback, analyzed sales trends, and presented insights to
optimize strategies for growth and customer experience.
Virtual Assistant
Jan 2014 - May 2019
Ngozi Integrated Farms Limited l Port-Harcourt, Rivers, Nigeria
As a Virtual Assistant at Ngozi Integrated Farms Limited, I provided comprehensive administrative support, ensuring
efficient farm operations while working directly with the CEO. I facilitated smooth communication, streamlined
processes, and assisted in farm management tasks to enhance productivity.
Administrative Support: Managed emails, scheduled meetings, and handled documentation to maintain organized
farm records.
CEO Assistance: Provided direct support to the CEO, coordinating daily activities, preparing reports, and ensuring
seamless operations.
Farm Operations Coordination: Assisted in overseeing farm logistics, supply management, and inventory tracking
to optimize efficiency.
Data Entry & Record-Keeping: Maintained detailed records of farm activities, expenses, and production reports for
strategic planning.
Communication & Vendor Management: Liaised with suppliers, clients, and stakeholders to facilitate smooth
transactions and business operations.
EDUCATION
Metallurgical Engineering
Federal University Of Technology Owerri, Imo State, Nigeria
ADDITIONAL INFORMATION
Languages: English.
Certifications: English, Sales Strategy, Customer Service Foundations
Awards/Activities: Most Innovative Employee of the Year (2014), E-Commerce Excellence Award
(2022), Customer Service Champion Award (2021), Top Sales & Business Development Award
(2017), Inventory Optimization Award (2023)
