Alexander A. Catiero, CHRP
Unit- A. Mendoza St. Makati City |- |-
CAREER PROFILE
A Certified Human Resource Practitioner with over 10 years of progressive experience in a BPO, Manufacturing, Leasing/Office Spaces, and Financial Technology industries. Proven ability to function as a strategic HR Business Partner and develop and implement successful human resources management strategies to support corporate mandate. A strong customer service background, technical support and teaching/education, skilled communicator, persuasive and adaptable. Self-motivated with high energy, initiative and focus. Keen insight into the needs and views of others and able to listen and identify issues or problem and form innovative solution. Areas of strength includes:
Adept and knowledgeable in using HR systems and other related tools including PeopleSoft, ServiceDesk, Ultipro P7 HR Systems, BambooHR, ADP HR System, Kronos, Workday HCM, LexisNexis, WebEx, and NetMeeting.
PROFESSIONAL WORK EXPERIENCE
HR Manager | Intrapay Asia Inc.
Makati, Philippines | July 2018 - present
Key Accountabilities
Strategic Management
Serves as the strategic business partner to the executive leadership team; develop strong, pro-active collaborative working relationships across the organization
Implement appropriate HR interventions to facilitate desired changes
Identify and drive core values; Ensure that all decision, programs, and processes are aligned with the culture and core values
Plan and direct the overall operation of HR (in alignment with key stakeholders, corporate strategic initiatives and business plans) to achieve high performance across multiple disciplines within the company.
Provides new ideas that supports innovation within our company.
Policy Formulation
Formulate policies that is not yet implemented in the Company.
Review existing policies and update based on the current standards and practices of the Company.
Create Employee Handbook, Code of Conduct Manual, and Performance Appraisal Guides from scratch and distribute to all employees.
Ensure that new hires and current employees are abreast of the policies and procedures of the Company.
Employee and Labor Relations
Ensure that employees needs are aligned with the needs of the Company.
Lead engagement efforts for employees, including tracking concerns and issues, organizing company events and driving strong employee engagement scores
Build trust with employees across all layers of the organization and be an active listener and effective problem solver of people issues
Provide expertise on labour law, regulations and procedures
Training and Development
Creates training from scratch, re-use online resources and build capability without the support of a large team
Lead innovative training programs that support both new and existing hires.
Ensure that identified trainings and certifications are aligned with the business objectives of each function and the development plans of the employees.
Partner with department heads in the development of the department training curriculum.
Ensure performance management is carried out in a way that both supports employees and protects the company
Workforce Planning and Employment (Recruitment and Selection)
Create and manage our talent sourcing initiatives to ensure that we are attracting top talent and have a streamlined interviewing and onboarding process
Collaborate with department heads to determine staffing needs and to fill job vacancies in a timely manner whenever the need arises.
Create new hire orientation slides for new employees.
Facilitate new hire orientation program that will benefit new employees to understand company products, values and goals.
Provide coaching and consultation to line managers in the assessment of employee performance, strengths and development areas, and in providing appropriate performance feedback to their employees.
Conduct exit interviews for resigned employees to understand the main reason of the exit and to focus on building a better process, benefits and policies for the Company.
Organizational Development
Assist in aligning employees’ behavior with the Company’s strategy, structure, processes, business objectives, among others.
Help promote the Company’s values throughout the workplace.
Maximize employees’ potential and help them amplify to the Company’s culture and values.
Improve organizational effectiveness while adhering to the Company’s culture and values
Assess what is happening in the and conduct an intervention to try and create positive change.
Total Rewards (Compensation and Benefits, and Payroll)
Acquire and administer an attractive compensation and benefits package for new hires.
Updates, submits, and compiles mandatory reports to SSS, Philhealth, Pag-Ibig and BIR
Provides information to employees and management on how salary and rewards are linked to company performance and growth.
Ensure salary and bonuses are structured in a way which attracts and retains talent and rewards high performance as efficiently as possible, ensuring full compliance with related labor laws & revenue regulations.
Maintains employee benefits programs; directing the processing of benefit enrollment and claims; obtaining and evaluating benefit contract proposals from vendors
Oversee in the end to end payroll process
Validates and audit payroll files before submission to finance for funding
Data Management
Establish and implement HR Systems and processes to support a workforce that will scale well over 60 employees; partner with business leaders to evolve the organizational structure in anticipation of continued growth and opportunities
Utilize a data driven approach to identify trends and recommend proactive solutions for employee performance, retention, and engagement
Oversee Timekeeping and ensure objectives are met with the minimum overhead.
Other ad hoc duties as deemed required
HR Manager, Global Service Center | Western Digital
Binan Laguna, Philippines | March 2017 – July 2018
Key Accountabilities
Manages the members of the Global Service Center which is composed of data analysts and the data quality and compliance specialist
Provides support by researching and resolving HRIS problems, unexpected results or process flaws; performs scheduled activities; recommends solutions or alternate methods to meet requirements
Helps maintain data integrity in systems by running queries and analyzing data
Manages and designs the mapping of all HRIS processes to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting
Reviews HRIS forms to ensure proper HRIS data entry functions are available
Ensures accurate documentation process manuals are designed and updated for all HRIS processes
Develops user friendly procedures, guidelines and documentation
Recommends projects oriented towards the improvement of productivity and quality of the team’s services
Responsible for the development of the people under his supervision, trains staff and new system users on new processes/functionality
Assists in the review, testing and implementation of HRMS system upgrades or patches
Collaborates with HR Technology and IT to coordinate application of upgrade or fix
Collaborates with other HRMS users (Payroll, Accounting, Projects, etc.) to ensure integrity of the HRIS
Advises management on organizational policy matters related to the HRIS
Maintains a thorough understanding of industry trends, current practices, new developments, applicable laws related to HRIS
In collaboration with the HR functions, plans, develops, organizes, implements and evaluates the organization’s human resources functions and annual goals
HR Supervisor| Regus Service Centre - APAC/LATAM/EMEA
Bonifacio Global City Taguig, Philippines | April 2013 – March 2017
Key Accountabilities
Provide employees in Asia Pacific support and problem-solving resolution for complex issue that occur within our global standardized HR Business processes including Data Changes – Department, cost center, job and status changes, salary updates, and location/center transfers
Leave Data Management which includes processing of Vacation and Sick Leave in the system.
Data Process, System Configuration, Security and Reporting
Develop HR Reports for Payroll, Finance and Global Support Team
Facilitate Audit for data and system information accuracy including investigation, analyze and resolve data and business process flow errors.
Partner closely with Local/Regional HR Team as first escalation for HR System queries
Proactively shares subject matter expertise with Local/Regional HR Team on HR system functionality, business process, integration, and mass uploads.
Manage complex and large data changes requests that require deep analysis and system knowledge
Support hiring managers with recruitment and selection for all managerial and front-line sales, operations, service and support function roles by screening resumes, conducting telephone / face to face interviews and providing a shortlist of suitable candidates and then conducting reference checks.
Managing end to end recruitment through Job sites, referrals, advertisement, out-station hiring & head hunting for senior profiles
Partnered with hiring managers to understand their organizations’ staffing needs and provide superior recruiting services
Enhance employee relations through Motivational activities e.g. celebrating festivals, driving initiatives, celebrating successes & many more (Internal EMG Group)
Coordinate the dissemination of information to notify and advise employees on HR policies, programs and norms and adherence to the HR policies.
Define & implement policies / processes like On-boarding, Employee Communication, Rewards & Recognition, Exit Interviews
Handling grievances as well as required
Rewards & Recognition Program including referral programs
Support HR Director in processing and creating salary increase templates for salary increment and Annual Bonus for senior employees.
Helping to prepare and disseminate Offer Letter, Promotion Letter, and Increment letters
Administers and reviews documents prepared to administer statutory benefits (SSS, Philhealth, PagIBIG, TIN) and company benefits (Insurance, HMO)
Conducts New Hire Orientation Training
Taking care of exit formalities, both voluntary and involuntary exit.
Conduct attrition analysis reports based on the exit surveys and interviews to understand the reasons for exits so that retention strategies could be developed to circumvent the same
Payroll Auditor, Global Business Service | Teletech Inc.
Makati City, Philippines | June 2012 – April 2013
Key Accountabilities
Review/validation/endorsed payroll register to Corporate Payroll for final approval
Ensure accuracy of employee personal data and employer contributions for statutory requirements.
Ensure accuracy of other payments & deductions calculated by the system. This requires in-depth knowledge of pay practices per country.
Verify employee’s information reported is accurate and legally-compliant.
Timely remittance of payments and/or release of bank files.
Document monthly payroll audit scorecard, including issue and resolution tracking.
Acts as First point of escalation for Issue Resolution of Payroll related matters raised by the payroll operations team
Responsible for Legal Change Management and Document Management.
Implements internal control measures and conducts regular control self-assessments to ensure that processes meet IC requirements.
Performs Audit – demographic data comparison and analysis
Preparation and maintenance of worldwide payroll calendar and processing activities.
Monitor payroll schedule & progress for all the regions to ensure timely delivery and compliance to statutory reporting
HR Senior Specialist, HRIS/Payroll | Convergys Philippines Services
Makati City, Philippines | October 2010 – April 2012
Key Accountabilities
Review and Process payroll for employees
Conducts and facilitate orientation to newly promoted supervisors on their role in the payroll process.
Coordinate with Supervisors, Operations Managers, and HR Operations partners for employees’ payroll concerns.
Generate reports in the payroll system (Time Keeping System, CRDB, and eStart) for payroll processing and auditing.
Participate in a monthly and weekly meeting as needed.
Consolidate data and facilitate in the submission and formulation of the Quarterly Bonus, Sick Leave and Vacation Leave Conversion of the employees.
Responsible for administration of the Human Resource Information System using PeopleSoft.
Grant/Request access in PeopleSoft for end user.
Manage accuracy in employees' profiles in PeopleSoft to get an accurate and complete data for reporting analysis.
Participate in a call calibration with the HR US counterparts and conducts/attend weekly meeting with the Technical Team to address updated and queries to systems and concerns.
Generate weekly and bi-monthly reports for auditing and payroll processing to be used by other departments.
Assign system roles to user to perform their roles properly.
Provide technical support to the user of PeopleSoft.
Facilitate orientation in using HRIS tools specifically on the eLeave system, Convergys Portal, HRSC, HR Direct and PeopleSoft.
Perform periodic audits to ensure consistencies in the information encoded and to give the exact information in the report. Manage eLeave system.
HR Specialist, HRIS | PeopleSupport (now Teleperformance)
Makati City, Philippines | April 2006 – October 2010
Key Accountabilities
Responsible for administration of the Human Resource Management System including creation and maintenance of employee records.
Grant User access, passwords resets and provide technical support for HRIS portal and Back-office tools
Perform System Mass Update including location, supervisor, team transfers
Update user profiles in the system to get an accurate and complete date for reporting analysis.
Coordinate with the vendor to address technical problems including troubleshooting
Perform periodic audits for data accuracy.
Generate System Reports for internal and client needs.
Prepare user guides to help and assist users in terms of doing their assigned tasks
Conduct Trainings to end-users of the system including Supervisors, Managers and Upper level Management
Communicate potential errors to appropriate units to eliminate gaps
Recommendatory authority to review and grant user access in HRIS
Recommendatory authority to approve web request initiated by Managers and Administrators in HRIS portal
College Instructor | Philippine College of Technology
Davao City, Philippines | April 2003 – April 2006
Key Accountabilities
Develop syllabus on a wide range of topics and varying levels of academic ability,
Observe and participate in effective classroom management approaches,
Implements instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences,
Provides a positive environment in which students are encouraged to be actively engaged in the learning process,
Ensures that student growth and achievement is continuous and appropriate for age group, subject area, and/or program classification,
Meets professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, coordinating,
Communicates effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.
Collaborates with peers to enhance the instructional environment.
Models professional and ethical standards when dealing with students, parents, peers, and community.
Devising and writing new curriculum materials;
Perform other duties as assigned.
EDUCATION QUALIFICATION
Bachelor of Science in Secondary Education Major in Values Education
University of Mindanao - Davao City
Graduated March 2002
Master of Arts in Education Major in Guidance and Counselling (earning units)
University of Southeastern Philippines – Davao City (Graduate Studies)
October 2004
References
Melissa Villanueva
Training & Dev. Director, Jollibee Corp.
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Michelle Orola – Sese
HR Manager, Wells Fargo
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Jackie Alejandro
HRIS Specialist, Deltek
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Lainy Filipchuk
Risk & Fraud Manager, Intrapay Asia Inc.
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