Alexander Bautista | Freelancer Resume

Alexander L. Bautista Address: Purok Sweethoney, Roxas St., brgy. Sta. Maria Dist., Pagadian City, Zamboanga del Sur Email Add:-Contact #:- Objective: I am looking for a suitable job to gain entry into a progressive company to gain further experience and life skills. This will allow me to continue my study for my college and become a more effective individual, permitting me a greater contribution to a company’s services and success. Personal Information: Nickname: “Alex” Gender: Male Age: 30 Date of birth: 09/10/1990 Place of birth: San Juan City Citizenship: Filipino Dialects: Tagalog, English Status: Single Religion: Christian Father’s name: Virgilio P. Bautista Mother’s name: Lolita L. Bautista Occupation: Dental Technician Occupation: Housewife Qualifications: ● God fearing ● Dedicated and Hardworking individual ● Willing to render overtime and to any kind of shift considering graveyard. ● Flexible ● Active listener ● Service oriented ● Ability to multitask ● Patient ● Good judgment, problem solving and interpersonal skills ● Fast learner ● Team player Skills: ● Articulate in oral and written communication, English and Filipino. ● Knowledgeable in basic computer processes such as basic software and hardware troubleshooting. ● Knowledgeable in basic Microsoft Word, Excel, and Powerpoint. ● Customer service skills- People oriented and positive attitude. ● Average typing speed of 70-95 wpm with 99% accuracy. ● Job Experience: Customer Service Representative(Regular) - TELETECH - (Level 1 & 2, Main Mall, Robinsons Novaliches, Quirino Highway, Brgy, Novaliches, Quezon City, Metro Manila) June 2020 - January 2021 ● Helping customers on their billing inquiry. ● Answering questions if there is an issue with their bill and if they do have a question about their postpaid plan ● Helping customers if there is a dispute on their account and explaining how Dispute Works. Customer Service Representative(Regular) - VXI GLOBAL - (Walter Mart, 8001 Epifanio de los Santos Ave, Project 7, Quezon City, 1105 Metro Manila) November 2019 - May 2020 ● Helping customers on their paypal account. ● Answering questions if there is an issue with their money on their paypal account ● Helping customers if there is a dispute on their account and explaining how dispute case work. ● Technical Support Analyst(Regular) - Teleperformance - (2/F Pavilion Greenfield District, Mandaluyong, 1552 Metro Manila) - August 2018 - October 2019 ● Educating customers on how the troubleshooting steps benefit or help them resolve the issue ● Sending Technicians if needed ● Providing options for customer that will fit for their needs with regards to telco products ● Technical Support Representative(Regular) - Transcom Asia Philippines (Las Fiestas, Pasig, 1604 Metro Manila) - A pril 2016 - June 2018 ● Assisting customers with regards to troubleshooting their home phone's fixed lines, internet TV and internet connection concerns. ● Setting appointment for engineer visit if required ● Sales/Customer Service Representative (Regular) - SYKES Asia Inc.(Shaw 500, Mandaluyong City, Philippines) March 2015 - March 2016 ● Assisting customers on their hotel reservations.s ● Providing world class customer service experience. ● Answering emails and phone calls. ● Liaison Officer (Full-Time) - Primordeix Industrial Marketing (Quezon City Philippines) May 2014 - December 2014 ● Collecting Cheque payments from different companies. ● Delivering materials regarding to machinery parts. ● Answering emails and phone calls from different suppliers and customers. ● Sending out inquiries to supplier through email and phone calls. ● Preparing Purchase Orders, Official Receipts and Delivery Receipts ● Organizing files ● FREELANCE METERING EQUIPMENT OPERATOR (Contractual) - XEDRIC ELECTRICAL SERVICES (Quezon City, Philippines) June 2011 - January 2015 ● Operated computerized high technology transformer evaluation device. ● Regulated equipment operations and conditions, based on instrument data or from a computer. ● Inspected records or logbook entries or communicate with personnel to assess equipment operating status ● Attended projects within the metering group, research, planning, procurement, installation and commissioning. Educational Background: ● Secondary Education La Salle Greenhills Greenhills San Juan Alternative Learning System (ALS PASSER) - ● Primary Education San Juan Elementary School San Juan City- Character References: ● Rosario Arciaga QA Analyst ● Regina Taningco Businesswoman ● Jackielyn Salandino Dealer SYKES Asia Inc. Valenzuela City Contact #:- San Juan City Contact #:- San Juan City Contact #:-