Alexander Bautista

Alexander L. Bautista Address: ​Purok Sweethoney, Roxas St., brgy. Sta. Maria Dist., Pagadian​ ​City, Zamboanga del Sur Email Add:-Contact #:- Objective: I am looking for a suitable job to gain entry into a progressive company to gain further experience and life skills. This will allow me to continue my study for my college and become a more effective individual, permitting me a greater contribution to a company’s services and success. Personal Information: Nickname: ​“Alex” Gender: ​Male Age: ​30 Date of birth: ​09/10/1990 Place of birth: ​San Juan City Citizenship: ​Filipino Dialects: ​Tagalog, English Status: ​Single Religion: ​Christian Father’s name: ​Virgilio P. Bautista Mother’s name: ​Lolita L. Bautista Occupation: Dental Technician Occupation: Housewife Qualifications: ● ​God fearing ● ​Dedicated and Hardworking individual ● ​Willing to render overtime and to any kind of shift considering graveyard. ● ​Flexible ● ​Active listener ● ​Service oriented ● ​Ability to multitask ● ​Patient ● ​Good judgment, problem solving and interpersonal skills ● ​Fast learner ● ​Team player Skills: ● ​Articulate in oral and written communication, English and Filipino. ● ​Knowledgeable in basic computer processes such as basic software and hardware troubleshooting. ● ​Knowledgeable in basic Microsoft Word, Excel, and Powerpoint. ● ​Customer service skills- People oriented and positive attitude. ● ​Average typing speed of 70-95 wpm with 99% accuracy. ● ​Job Experience: Customer Service Representative(​Regular) - ​TELETECH - ​(​Level 1 & 2, Main Mall, Robinsons​ ​Novaliches, Quirino Highway, Brgy, Novaliches, Quezon City, Metro Manila) June 2020 - January 2021 ● ​Helping customers on their billing inquiry. ● ​Answering questions if there is an issue with their bill and if they do have a question about their postpaid plan ● ​Helping customers if there is a dispute on their account and explaining how Dispute Works. Customer Service Representative(​Regular) - ​VXI GLOBAL - ​(​W​alter Mart, 8001​ ​Epifanio de los Santos Ave, Project 7, Quezon City, 1105 Metro Manila​) November 2019 - May 2020 ● ​Helping customers on their paypal account. ● ​Answering questions if there is an issue with their money on their paypal account ● ​Helping customers if there is a dispute on their account and explaining how dispute case work. ● ​Technical Support Analyst(​Regular) - ​Teleperformance - (​2/F Pavilion Greenfield District, Mandaluyong, 1552 Metro Manila) - ​August 2018 - October 2019 ​● Educating customers on how the troubleshooting steps benefit or help them resolve the issue ● Sending Technicians if needed ● Providing options for customer that will fit for their needs with regards to telco products ● ​Technical Support Representative(​Regular​) - Transcom Asia Philippines (​Las Fiestas, Pasig, 1604 Metro Manila) ​- A ​ pril 2016 - June 2018 ● ​Assisting customers with regards to troubleshooting their home phone's fixed lines, internet TV and internet connection concerns. ● ​Setting appointment for engineer visit if required ● ​Sales/Customer Service Representative (​Regular)​ - ​SYKES Asia Inc.(Shaw 500, Mandaluyong City, Philippines) March 2015 - March 2016 ● ​Assisting customers on their hotel reservations.s ● ​Providing world class customer service experience. ● ​Answering emails and phone calls. ● ​Liaison Officer ​(Full-Time) ​- ​Primordeix Industrial Marketing (Quezon City Philippines) ​May 2014 - December 2014 ● ​Collecting Cheque payments from different companies. ● ​Delivering materials regarding to machinery parts. ● ​Answering emails and phone calls from different suppliers and customers. ​● ​Sending out inquiries to supplier through email and phone calls. ● ​Preparing Purchase Orders, Official Receipts and Delivery Receipts ● ​Organizing files ● ​FREELANCE METERING EQUIPMENT OPERATOR ​(Contractual) -​ ​XEDRIC ELECTRICAL SERVICES (Quezon City, Philippines) June 2011 - January 2015 ● ​Operated computerized high technology transformer evaluation device. ​● ​Regulated equipment operations and conditions, based on instrument data or from a computer. ● ​Inspected records or logbook entries or communicate with personnel to assess equipment operating status ● ​Attended projects within the metering group, research, planning, procurement, installation and commissioning. Educational Background: ● ​Secondary Education La Salle Greenhills Greenhills San Juan Alternative Learning System (ALS PASSER) ​- ● ​Primary Education San Juan Elementary School ​San Juan City- Character References: ● ​Rosario Arciaga ​QA Analyst ● ​Regina Taningco ​Businesswoman ● ​Jackielyn Salandino ​Dealer SYKES Asia Inc. Valenzuela City Contact #:- San Juan City Contact #:- San Juan City Contact #:-