Alexa Shane Bongcac

ALEXA SHANE BONGCAC-| - Purok-2 Lubogan, Toril, Davao City, Davao del Sur, Philippines 8000 SUMMARY Results-driven Outbound Sales Representative with nearly 3 years of experience thriving in fast-paced, multi-campaign environments. Highly adaptable and quick to master new campaigns, consistently exceeding sales targets and delivering exceptional customer experiences. Known for strong communication, multitasking, and negotiation skills, with a talent for building lasting client relationships and providing tailored solutions. Eager to bring energy, expertise, and a goal oriented mindset to a dynamic sales team. WORK EXPERIENCE FIL-AM LEADS- CUSTOMER SERVICE REPRESENTATIVE MAY - DEC 2024 Managed high volumes of client information with accuracy while performing sales campaigns. Conducted research and prepared reports on customer interactions, ensuring proper documentation. Crafted persuasive scripts and tailored messages to target audiences, improving campaign results. Collaborated with the team to analyze data trends and optimize strategies. JUNIOR TEAM LEADER - Veratex Telemarketing Services JAN 2023- MAR 2024 Developed and implemented a streamlined process for assuring agents’ attendance, retention, and campaign and product knowledge. Developed and implemented a standardized reporting framework, resulting in improved visibility of key performance metrics and enabling data-driven. Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables. FEB 2021 - DEC 2022 OUTBOUND SALES AGENT - Uptalk Solutions Conduct outbound sales calls to prospective clients and guiding them through the sales process. Handled customer complaints and issues professionally and promptly, ensuring customer satisfaction and retention. Conducted cold calling campaigns to generate leads and promote telecommunications products and services to individual customers. Collaborated with sales team to develop and implement sales strategies, contributing to the overall growth and success of the company. EDUCATION ST. HELENA GARDEN COLLEGE AND TECHNOLOGY SHS - Humanities and Social Science 2020 - 2022 SAN MIGUEL INTEGRATED SCHOOL 2011 - 2020 Junior High School and Elementary Diploma KEY SKILLS Data Entry & Data Management Copywriting & Content Creation Data Analysis & Reporting Strong Written & Verbal Communication Process Improvement & Documentation Research & Information Management Time Management & Multitasking Problem solving Customer service Attention to details